Senior Operations Manager, Implementation & Accounts - Hospital Billing

Responsibilities

• Own hospital launches end to end, from contract signature through stabilized production billing, as the named account point of contact.
• Build hospital billing launch playbooks covering diligence, customer management workflows, rule creation and configuration, and automation.
• Translate complex enterprise requirements—including multiple tax IDs, EHRs, and institutional adjudication rules—into implementation plans.
• Coordinate with implementation, product, and payer enrollment teams.
• Own accounts after go-live, driving stable and repeatable collections before transition to long-term management.
• Establish SLAs and handoff processes with internal partner teams.
• Help define the Launch and Account Management functions as the team grows.

Requirements

• 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS technology company.
• History of creating opportunities and seeking ownership positions.
• Proficiency with SQL and Excel; strong analytical or finance background is a plus.
• Experience deploying multiple projects in a fast-paced environment.
• Ability to build processes without an existing playbook.
• Confidence leading meetings with health system CFOs and revenue integrity teams.
• Ability to work autonomously, prioritize effectively, and identify blockers before escalation.
• Strong customer empathy and commitment to finding the underlying truth in customer requests.

Nice-to-haves

• Healthcare or revenue cycle management (RCM) experience.

Compensation

• $140,000–$180,000 annual salary.