Solutions Engineer

Key Responsibilities

• Own trial environments end-to-end: build custom Starbridge accounts for prospects by tuning to each prospect's actual buying signals and use cases.
• Lead the technical side of customer demos.
• Support Account Executives on technical questions, including integrations with CRM, API support, and MCP access.
• Gather feedback as the Voice of the Customer, advocate for feature improvements, and work with the product team.
• Own product enablement for new releases: translate releases into how AEs can demo them (what it does, why it matters, how to show it).
• Help shape the Solutions Engineer function as an early hire.

Qualifications

• 3+ years in a pre-sales / solutions engineering / sales engineering role at a B2B SaaS company, or closely adjacent background (implementation engineer, technical CSM, deployment lead) owning the technical side of customer wins.
• Comfort getting into a product: can pick up any SaaS platform's data model in a week and start configuring it.
• Consultative instinct: ask questions before building; understand context is critical.
• Strong written and live communication: can run calls with CIOs, directors, and end users; write clean product feedback briefs.
• AI-forward operator: prefer to automate workflows; test new models against workflows promptly.

Nice-to-Haves

• Experience in the public sector or government-related sales.
• Familiarity with CRM integrations, APIs.

Compensation and Benefits

• Competitive salary + early-stage equity
• Comprehensive medical, dental, and vision insurance
• Company provided lunch in office everyday
• 75% coverage of Chelsea Piers Fitness membership
• Unlimited PTO
• Regular offsites (NYC + global locations)