Head of Implementations
Lead and scale the customer onboarding function for an AI-native ERP platform. Own implementation methodology, lead a team of Implementation Managers, and partner cross-functionally with Sales, Product, and Customer Success.
About the job
Team Leadership
- Hire, develop, and retain a team of Implementation Managers across a range of experience levels
- Set performance standards, run structured 1:1s, and create clear career paths within the implementation function
- Build a culture of accountability and continuous improvement on your team
Implementation Excellence
- Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success
- Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale
- Drive down time-to-value without sacrificing quality or customer experience
Cross-Functional Collaboration
- Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close
- Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap
- Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention
Metrics & Operations
- Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization
- Identify bottlenecks, iterate on process, and report on implementation health to leadership
Requirements
- 10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role
- Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent
- Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar)
- Deep accounting fluency; comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration
- Strong project management instincts
- Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams
Preferred
- CPA or equivalent accounting credential
- Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience
- Experience building or scaling an implementation function in a high-growth startup environment
- Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting
Skills
Erp Implementation, NetSuite, Sage Intacct, Workday, Quickbooks, SAP, Accounting, Revenue Recognition, Data Migration, Project Management
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