Partners with managers to provide coaching on performance management, career development, employee relations, and change navigation. Analyzes data for process improvements and ensures compliance with US employment laws in a fast-scaling tech environment.
Salary not listed
On-site4+ YOEPeople Ops
About the role
Responsibilities
Manager Coaching: Provide targeted coaching and consulting to managers at various levels to support their growth and effectiveness across a wide range of people-related topics, including performance management, career development, conflict resolution, and navigating organizational change
HR Policy Expertise: Act as a subject matter expert on a range of HR policies and processes to support managers and employees
Legal & Compliance: Work with legal counsel and external consultants to address complex issues and ensure compliance with labor regulations
People Programs: Support key talent management initiatives such as annual cyclical programs, performance management, workforce reviews, and employee listening to ensure smooth and timely execution
Reorganization Support: Guide and advise on change management and communications for team restructuring efforts
Data & Insights: Analyze people and process data and trends to identify gaps in processes, policies, employee experience, or team dynamics
User Focus: Ensure excellent employee experiences through key life cycle stages, including onboarding and departure processes
Lead with Empathy: Foster a culture of humility, optimism, belonging, and inclusivity
Minimum Requirements
4-8 years of HR experience, including at least 3 years in a client-facing HR role (e.g., HR Generalist, HR Business Partner, Employee Relations partner), or equivalent experience in a business-facing role
Direct Manager Support: Demonstrated experience independently advising and coaching managers at varying levels on performance management, employee relations, and team culture
Legal Knowledge: Working knowledge of employment legislation and practices in the United States, including experience working with legal counsel on complex employee matters
Analytical Skills: Strong ability to diagnose problems using data and develop viable solutions
Continuous Improvement: Actively seek ways to improve processes and demonstrate initiative to gain support for and implement changes that deliver positive impact
Communication: Excellent written and verbal communication skills in English, including the ability to communicate clearly and credibly with managers at all levels
Preferred Qualifications
Fast-Paced Environment: Experience working in a rapidly growing technology company or large organization
AI Fluency: Knowledge and application of AI tools
Canadian Employment Practices: Knowledge of employment legislation and practices in Canada
Project Management: Proven project management skills with the ability to engage stakeholders effectively and deliver outcomes on schedule
Facilitation Skills: Experience facilitating team effectiveness workshops with management teams
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