Employee Relations Partner

Responsibilities

• Address employee concerns and workplace conflicts through investigations, disciplinary action plans, and mediated conversations.
• Coach and support managers on performance expectations, feedback, development needs, performance management plans, and offboarding.
• Maintain current knowledge of HR regulations and ensure adherence to Gusto policies and legal requirements.
• Partner with Legal and People Partners on escalated employee issues, organizational risk, and appropriate courses of action.
• Navigate ambiguous, high-stakes employee situations while balancing employee experience with business and legal risk.
• Maintain thorough, legally defensible documentation for employee relations cases.
• Identify patterns across cases and surface systemic risks to People leadership.
• Use AI tools appropriately to synthesize information, identify patterns, draft communications, and reduce administrative work while protecting sensitive employee information.

Requirements

• At least 4 years of experience in an HR Generalist role, or 2 years in an Employee Relations or HR Business Partner role, separate from other HR-related experience.
• Experience handling complex and sensitive employee relations matters with discretion, sound judgment, and composure.
• Ability to balance multiple stakeholder interests while maintaining fairness and equity.
• Experience collaborating with Legal teams on escalated employee issues.
• Strong knowledge of HR best practices, employment laws, and industry trends.
• Strong coaching and mentoring skills.
• Excellent communication and interpersonal skills.
• Analytical skills to interpret employee relations metrics and propose actionable insights.

Nice to Have

• Formal education or training in interpersonal communication, facilitated conversations, mediation, nonviolent communication, counseling, or coaching.
• Experience working in a globally distributed company.

Compensation and Benefits

• Denver cash compensation: $88,000–$98,000 per year.
• San Francisco and New York cash compensation: $105,000–$118,000 per year.
• Full-time employees receive competitive base pay, benefits, and equity in the form of RSUs.
• Employees based in Denver, San Francisco, and New York offices generally work onsite approximately 2–3 days per week or more depending on the role.
• Remote work requires a secure, reliable, and consistent internet connection.