Director, Strategy & Operations

Responsibilities

CIO Department Strategy & Leadership

• Lead the creation, iteration, and execution of the long-term CIO department strategy.
• Partner with IT and business leaders to build, communicate, and track a multi-year IT roadmap spanning core modernization, cloud infrastructure, enterprise security, and practical AI applications.
• Draft executive narratives and presentations for the Board of Directors, executive leadership, and company town halls.
• Provide the CIO with structured insights, operational metrics, and decision-support materials on technology investments and organizational design.

Department Operations, Governance & Policies

• Direct the CIO team’s operational cadence, including leadership meeting agendas, cross-functional dependencies, and accountability against strategic goals.
• Oversee pragmatic IT policies covering safe data usage, information security operations, and responsible AI usage.
• Manage OPEX and CAPEX budgets, vendor portfolios, software licensing, and cloud costs.

Execution & Program Delivery

• Translate CIO strategy into quarterly and annual OKRs and establish KPIs for system reliability, project velocity, and enterprise tool adoption.
• Drive high-priority strategic IT programs from kickoff through execution with Security, Engineering, Legal, Finance, and Business Operations.
• Evaluate the departmental operating model, identify bottlenecks, and lead process improvements.

Requirements

• 5+ years of experience in Strategy & Operations, Chief of Staff, IT Program Management, or Management Consulting, working directly with senior technology leadership such as a CIO, CTO, or VP of IT.
• Experience building, documenting, and executing enterprise IT strategies and multi-year technology roadmaps.
• Practical understanding of enterprise IT architectures, cloud and SaaS vendor ecosystems, software development lifecycles, and modern workforce tools.
• Familiarity with corporate AI use cases, automation capabilities, and the governance and cost considerations of enterprise AI adoption.
• Experience managing IT operating budgets, vendor contract evaluations, headcount planning, and resource allocation.
• Experience developing enforceable policies, program frameworks, and portfolio tracking mechanisms.
• Clear written and verbal communication skills, with the ability to synthesize complex technology strategies into executive materials.

Compensation

• Pay range: $167,400–$372,000 USD.
• Starting pay considers work location, skills and experience, market demands, and internal parity.
• For roles with on-target earnings, the range includes base salary and target incentive compensation.