Associate Director - Digital Operations

Key Responsibilities

• Partner with Product and Engineering on the roadmap, serving as the operational voice in product development ensuring new features, workflows, and capabilities are designed with operational efficiency, scalability, and risk controls in mind from the start.
• Own all counterparty settlement execution across market makers, liquidity providers, exchanges, and custodians, handling incoming requests within pre-agreed timeframes and serving as the primary point of contact across a diverse counterparty portfolio spanning both fiat and crypto rails. Track and report against assigned operational KPIs.
• Ensure trade, transfer, and inventory reconciliation across internal subsystems and external counterparties including banks and custodians, covering both on-chain crypto settlement and fiat payment flows across global payment rails. Identify breaks, resolve them in partnership with relevant teams, and continuously improve reconciliation completeness and robustness.
• Monitor daily inventory needs across settlement, lending, and borrowing activity, including wallet rebalancing and liquidity threshold management across custodied assets, coordinating directly with Treasury Management.
• Build and lead a high-performing operations team structured and staffed to operate effectively in a 24/7 market.
• Partner closely with the Trading Desk, Product, and Customer Support teams to understand client expectations and ensure the Operations team consistently delivers with a client-first mindset.
• Partner with Compliance and Risk to design pragmatic, effective controls suited to a fast-moving and evolving regulatory landscape. Develop trade operations processes built for regulatory compliance.
• Build out a comprehensive control framework including policies, procedures, desk manuals, and daily control monitoring.
• Liaise with Finance to ensure accurate trade and settlement data is delivered on time and consistently.

What We Are Looking For

• At least five (5) years in financial services operations with a control-oriented background
• Hands-on experience building and running a crypto operations function, ideally at a prime broker, custodian, or exchange
• A genuine point of view on how institutional crypto operations should work, the conviction to push for it, and a track record of using AI, automation, and data to get there
• Comfort operating close to risk in a fast-moving environment, with the judgment to know when to escalate and when to act
• Clear, direct communication with clients, counterparties, cross-functional teams, and senior leadership

Compensation & Benefits

• The Base Salary Range is $175,000 - $225,000. These ranges are representative of the starting base salaries for this role at Clear Street.
• Competitive compensation packages, company equity, 401k matching, gender neutral parental leave, and full medical, dental and vision insurance.
• In-office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views.
• Employees are required to be in the office 4 days per week.