Head of Operations

What You'll Do

Team & People Management

• Manage four direct reports: two Provider Success Managers, one Credentialing Manager, and one Care Navigator
• Ensure each team member is clear on priorities, has what they need to execute, and is developing in their role
• Connect the work across functions so handoffs are smooth and nothing falls through the cracks

Revenue Cycle Management

• Own the pre-submission pipeline: ensure eligibility verification, pre-claim work, and claim submission processes are running smoothly
• Understand and optimize Candid Health system for claims scrubbing and pre-submission workflows
• Manage relationship with post-submission RCM vendor, tracking performance and escalating issues
• Build operational structure around RCM workflows with goal of hiring dedicated RCM lead

Provider Success & Credentialing

• Own operational outcomes for provider onboarding and credentialing: pipeline health, timeline, and quality
• Support Provider Success team in building systems, resources, and SOPs for doulas navigating insurance
• Ensure credentialing pipeline is prioritized, tracked, and moving efficiently

Patient Operations

• Stand up operational infrastructure for patient referral and care navigation function
• Partner with Care Navigator to build workflows, SOPs, and tools for scaling
• Own the operational roadmap for patient operations

Process & Systems

• Identify where process is missing, informal, or unclear and build what's needed
• Create and maintain documentation for operational visibility
• Flag operational risks and inefficiencies to leadership

Requirements

• 5+ years of experience in healthcare operations
• Early operator at a startup: built systems from scratch, operated without complete playbook, scaled through rapid change
• Experience managing a team and helping each person grow, prioritize, and execute
• Owned complex operational workflows end to end, including building processes where none existed
• Worked across functions to solve problems that don't belong to any single team
• Navigated fast-moving, early-stage environment with shifting priorities

Nice-to-Haves

• Direct experience in payer contracting
• Revenue cycle management experience including familiarity with Candid Health
• Provider credentialing workflows experience

Benefits

• Competitive salary commensurate with experience
• Generous equity package
• Unlimited PTO
• Medical, dental, and vision coverage — FSA & HSA options
• Access to One Medical, Talkiatry, Peloton, Kindbody
• Short & Long term disability insurance, Life insurance