Head of Operations

Responsibilities

• Set strategic direction and own outcomes across all operations, including capacity, cost, quality, and safety
• Define KPIs for each function and hold the team accountable against them
• Work with technical leadership to define the mileage and data collection program across R&D, mapping, and production vehicle fleets, balancing data quality, operational efficiency, and cost
• Build and scale the operations organization across multiple operating domains, geographies, vehicle platforms, and regulatory environments
• Develop the systems, processes, and training programs that allow a distributed, mixed FTE/contractor workforce to operate consistently and safely
• Travel regularly to operational sites to understand local conditions, identify opportunities, and stay connected to the realities your team faces daily
• Partner closely with Engineering, Hardware, Commercial Partnerships, Policy, and People to align operational priorities with Nuro's broader technical and commercial roadmap
• Set the cultural tone for the operations organization, modeling the safety-first, analytically rigorous standards you expect from the team

Requirements

• 10+ years in operations or management consulting, with at least five of those in direct leadership roles, managing managers and scaling large, geographically distributed teams
• Proven track record building and scaling field operations in complex, high-volume environments, whether fleet, logistics, supply chain, or general management
• Experience running 24/7 shift operations across multiple sites, time zones, and workforce types, including blended FTE and contractor populations
• Deeply analytical, make decisions based on data, pull insight from operational metrics, and communicate tradeoffs clearly to technical audiences
• Hands-on and site-present, understand that good operations leadership requires direct observation, not just dashboards
• Strong track record building training, onboarding, and quality programs that produce consistent performance at scale
• Comfortable with ambiguity and able to build structure in fast-moving, resource-constrained environments
• Prior P&L ownership with demonstrated accountability for cost, efficiency, and growth outcomes

Nice-to-Haves

• Experience in safety-critical industries: automotive, aviation, space, energy, or regulated manufacturing
• Experience with vehicle fleet operations at scale, whether AV test programs, commercial trucking, ride-hail, or last-mile delivery
• Familiarity with AV test operations, specifically, including safety driver programs, tele-operation, or remote monitoring infrastructure
• Enough technical fluency in software development to have a substantive conversation with engineers about data quality, coverage, and how operational miles translate to software performance
• Experience designing or managing programs where operational output, miles driven, routes covered, and conditions captured, directly fed a technical or data roadmap

Compensation

• Base pay range: $176,400 - $264,600
• Eligible for annual performance bonus, equity, and competitive benefits package