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NavanNavanNew York, NY

Strategy & Operations Director

Leads company-wide strategic initiatives, executive recommendations, operating models, and cross-functional execution within the COO Office. Requires at least eight years of strategy, technology operations, or executive Chief of Staff experience, with strong analytical, program management, and stakeholder leadership skills.

167k – 372k/yr
On-site8+ YOEBusiness Operations

About the role

Responsibilities

  • Serve as a strategic thought partner to the VP of Strategy & Operations, helping define priorities, solve complex business problems, and develop strategic recommendations for executive decision-making.
  • Lead strategic initiatives spanning business units, functions, and regions, owning workstreams from problem definition and scoping through execution and delivery.
  • Structure ambiguous business problems, conduct rigorous analysis, evaluate strategic options, and develop clear, data-driven recommendations.
  • Drive cross-functional execution by aligning stakeholders, coordinating delivery, and resolving dependencies, risks, and execution blockers.
  • Design and improve operating models, governance processes, and execution frameworks for complex company-wide initiatives.
  • Develop executive reporting and governance mechanisms covering initiative progress, risks, decisions, and outcomes.
  • Identify opportunities to improve company performance and develop initiatives supporting strategic objectives.
  • Support the VP of Strategy & Operations in running the COO Office, including leadership operating rhythms, executive communications, business reviews, Board and Executive Staff materials, and special projects.
  • Conduct strategic analyses and lead projects supporting the COO organization across Product, Engineering, Operations, Account Management, Support, Infrastructure, IT, and Security.

Requirements

  • 8+ years of experience in top-tier strategy consulting, Strategy & Operations at a high-growth technology company, or as Chief of Staff to a CEO or COO.
  • Experience leading complex strategic initiatives from problem definition through execution and delivering measurable business outcomes.
  • Exceptional analytical, structured problem-solving, and program management skills.
  • Ability to independently lead multiple cross-functional initiatives in fast-paced, ambiguous environments.
  • Strong business judgment and ability to develop recommendations, balance competing priorities, and navigate complex trade-offs.
  • Strong stakeholder management skills and ability to influence senior leaders without direct authority.
  • Ability to operate autonomously while partnering with executive leadership on strategic direction and key decisions.
  • Outstanding written and verbal communication skills, including executive-level presentations and communication with senior leadership and Boards.
  • High emotional intelligence, sound judgment, and a strong bias for action.

Nice-to-Haves

  • Experience in travel or FinTech SaaS.

Compensation

  • Pay range: $167,400–$372,000 USD.
  • Starting pay considers primary work location, skills and experience, market demands, and internal parity.
  • For roles with on-target earnings, the range includes base salary and target incentive compensation.

Skills

strategy and operationsStrategic Planningbusiness analysisProblem SolvingProgram ManagementCross-Functional LeadershipStakeholder ManagementExecutive Communicationgovernanceoperating modelsData Analysisboard presentations

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