Staff Product Manager, OpenTelemetry
Leads the cross-product strategy and customer experience for OpenTelemetry onboarding, instrumentation, telemetry validation, troubleshooting, and activation in Grafana Cloud. The role requires staff-level product leadership, technical fluency, strong customer insight, and collaboration across engineering, design, documentation, developer relations, and go-to-market teams.
About the job
Responsibilities
- Define the vision, strategy, and cross-product roadmap for the journey from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud solutions.
- Create coherent experiences across OpenTelemetry SDK instrumentation, automatic instrumentation, and Collector-based deployment while preserving flexibility for advanced users.
- Identify and eliminate causes of setup failure, abandonment, misconfiguration, and low-quality telemetry.
- Establish shared experience principles, priorities, and success criteria across product and engineering teams.
- Use customer research, product data, and market insight to prioritize investments and measure onboarding completion, time to useful telemetry, telemetry health, and workload expansion.
- Partner with Grafana Cloud solution teams to connect telemetry ingestion with meaningful product activation.
- Partner with Product Marketing and go-to-market teams on product narrative, differentiation, launches, technical content, adoption programs, and campaigns.
- Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams.
- Represent Grafana Labs and its customers in relevant OpenTelemetry ecosystem discussions.
Requirements
- 5+ years of Product Management experience.
- Strong track record in developer tools, observability, infrastructure, data platforms, or a related domain.
- Technical proficiency and ability to communicate product functionality and details to customers and internal stakeholders.
- Strong, proactive communication skills in a globally distributed environment.
- Ability to lead horizontally across multiple products and engineering teams.
- Ability to use customer research, product data, and market insight to drive product decisions.
- Experience working with AI tools and applying sound judgment to their outputs.
Compensation & Benefits
- Fully remote position for candidates in the US EST time zone.
Skills
OpenTelemetry, Grafana Cloud, Opentelemetry Sdks, Opentelemetry Collector, Beyla, Sdk Injection, Automatic Instrumentation, Product Strategy, Customer Research, Product Analytics, AI Tools, Product Marketing
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