Leads customer implementations of AI engineering platform, integrates into client environments, solves complex technical issues on-site, and drives special projects influencing product roadmap. Requires 2-3 years experience, broad tech proficiency, and strong problem-solving in fast-paced startup.
Salary not listed
On-site2+ YOESolutions Architecture
About the role
Responsibilities
Lead end-to-end implementation and integration of Factory’s platform into customer engineering environments, partnering with customer teams to design optimized workflows.
Act as the CEO's primary technical lead on customer engagements, traveling on-site to champion product adoption and solve complex engineering challenges.
Lead special engineering projects that expand product capabilities and influence the product roadmap.
Respond rapidly to customer needs, including integrating with new systems, troubleshooting diverse codebases, and innovating on the fly.
Develop tooling and documentation to support customer growth at scale.
Bridge customers and internal teams (Product, Engineering, Sales, Operations), translating feedback into product improvements.
Qualifications
2-3 years of experience, preferably from innovative AI/software companies (Palantir, OpenAI, Hugging Face, Applied Intuition, Glean).
Quickly grasp new technologies, programming languages, and practices; proficiency across broad tech stack.
Strong problem-solving, debugging, and code change abilities in customer-facing roles.
Excellent communication and collaboration with technical/non-technical stakeholders.
Proactive, motivated, thrives in fast-paced startup.
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