Senior Product Manager

Responsibilities

Customer and Market Understanding

• Develop expertise in security, safety, business continuity, IT, and operations personas and their critical-event response workflows.
• Conduct customer and prospect interviews, workflow walkthroughs, and feedback sessions to identify concrete problem statements.
• Maintain a current view of customer problems, product opportunities, and longer-term needs.
• Monitor industry trends, AI and automation developments, platform and integration changes, and competitors to inform the roadmap.

Strategy, Prioritization, and Roadmap

• Own the roadmap for new AI capabilities, prioritizing initiatives and making explicit build, defer, and decline decisions.
• Define strategy and positioning for a zero-to-one product area.
• Balance business objectives, customer needs, and market trends when sequencing work.
• Define problem spaces and jobs to be done for each initiative.

Development and Design

• Partner with Engineering and Design to translate customer problems into specifications, acceptance criteria, and milestones.
• Break initiatives into releasable increments that deliver early customer value.
• Support delivery through grooming, scope decisions, testing, and launch readiness.

AI Prototyping and Measurement

• Use Claude Code, Claude Design, Codex, and similar AI development and design tools to build and test prototypes.
• Use prototypes to validate concepts and inform engineering investment.
• Define success metrics including adoption, time saved, workflow completion, reliability, retention, and revenue contribution.
• Analyze product usage and customer outcomes after launch and incorporate findings into prioritization.

Go-to-Market Enablement

• Partner with Product Marketing to position capabilities, shape messaging, and enable Sales, Customer Success, and Support.
• Translate functionality into practical customer narratives and applications.
• Lead internal training, demos, and Q&A sessions.

Requirements

• 4+ years of product management experience, including end-to-end ownership of a product or major product area.
• Experience taking a product or major capability from zero to one.
• Experience with agentic or AI-native products, workflow automation, process orchestration, integration platforms, or similar technologies.
• Working understanding of incorporating AI and LLM capabilities into products, including appropriate guardrails.
• Systems mindset focused on workflows, dependencies, triggers, and process relationships.
• Strong analytical judgment and decision-making with incomplete or conflicting information.
• Advanced written and verbal communication skills.
• Familiarity with Jira, Confluence, and product analytics software.
• Collaborative approach and ability to manage multiple priorities in a fast-moving environment.
• Familiarity with Agile delivery, APIs, system integrations, and data pipelines.
• Experience in critical event management, emergency communication, security, safety, or business continuity, or experience with teams operating in these areas.
• Experience with product enablement or go-to-market support.
• Must be authorized to work in the United States without current or future visa sponsorship.

Nice to Have

• Experience building trusted automation for high-stakes operational workflows.
• Experience prototyping with AI development and design tools.

Compensation and Benefits

• Strong preference for candidates in Austin, Texas; remote candidates based in the United States are also considered.
• The company does not currently hire candidates residing in Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, or Wyoming.