Solutions Engineer

The Solutions Engineer will lead enterprise implementations, integrate Codes into customer workflows, and resolve technical bottlenecks through rollout. The role requires strong customer-facing skills, hands-on integration debugging, and cross-functional coordination in ambiguous environments.

125k – 200k/yr

On-siteSolutions Architecture

About the role

Responsibilities

Partner directly with Codes' largest customers throughout implementation, serving as the primary technical point of contact from kickoff through full rollout.
Help customers integrate Codes into their existing workflows by translating their technical environments and constraints into working, adopted deployments.
Identify and solve technical bottlenecks between partial rollout and full organizational adoption.
Own the final 20% of enterprise implementations, determining whether customers scale from six-figure to seven-figure contracts.
Work cross-functionally across Engineering, Sales, and Customer Success to unblock implementations and align customer success with internal teams.
Build and maintain relationships with strategic accounts, influencing retention and expansion.
Operate across customer-facing product work and data pipeline work as company priorities shift.

Requirements

Enjoy working directly with customers.
Technical ability to debug integration issues with customer engineers.
Comfort operating without a playbook across ambiguous, high-stakes rollouts.
Ability to align Engineering, Sales, and Customer Success without formal authority.
Background in solutions engineering, implementation, or technical account management, ideally in enterprise SaaS.
Fully in-person work in Dumbo, Brooklyn.

Compensation and Benefits

Base salary of $125,000–$200,000, depending on years of experience.
Early-stage equity.
Unlimited PTO.
Benefits.

Skills

enterprise saasSolutions Engineeringimplementationtechnical account managementsystems integrationDebuggingCustomer SuccessData Pipelines

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