Lead the records retrieval team at Steno, driving day-to-day operations, team development, process innovation toward AI-powered workflows, and hands-on quality oversight for a remote team. Requires 4+ years in records retrieval with portal experience and 2+ years managing remote teams.
88k – 115k/yr
Remote4+ YOEOther
About the role
Responsibilities
Work directly alongside the Senior Director, taking ownership of day-to-day team leadership while driving the department's bigger-picture evolution.
Develop and hold a seasoned team accountable.
Build systems that take operations to the next level.
Grow the team and evolve how we work toward AI-powered, tech-enabled workflows.
Step in when someone calls out, quality check team's cases, have 1:1s, review work in real time.
Requirements
4+ years in records retrieval and have done this work firsthand.
Hands-on experience with online medical records request portals such as Datavant or MRO.
2+ years managing remote teams.
Hands-on and solution-oriented.
Nice-to-Haves
Demonstrated interest in AI tools and workflow automation as the future of retrieval operations.
Compensation
Competitive Compensation of $87,500 - $115,000.
Premium Medical, Dental & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans.
Stock options.
Flexible PTO, home office setup.
Skills
records retrievaldatavantmromedical records request portalsTeam Managementremote team managementAI ToolsWorkflow Automation
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