Operations Manager

Responsibilities

• Lead, coach, manage, and develop a team of 200+ associates and 4+ salaried managers, ensuring their productivity, engagement, and professional growth.
• Communicate and enforce policies and procedures, serving as the primary source of information for the team, while ensuring compliance, consistency, and taking corrective action when necessary.
• Create, manage, and support recognition programs to foster a positive work culture and boost employee morale.
• Implement and maintain safety programs, ensuring compliance with OSHA regulations to provide a safe work environment for all associates.
• Establish and enforce procedures for building security and product loss prevention, mitigating risks and minimizing inventory shrinkage.
• Own and report on performance metrics within the fulfillment center, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Set and uphold strict Service Level Agreement (SLA) expectations for yourself and your team, delivering clear verbal and written reports on performance and developing action plans as needed.
• Collaborate with cross-functional teams to troubleshoot and resolve fulfillment-related issues, ensuring smooth operations and customer satisfaction.
• Act as the escalation point for risk mitigation and issue resolution, providing timely and effective solutions.
• Identify gaps in inventory accuracy, analyze root causes, and drive strategic initiatives to improve processes and achieve higher accuracy levels.
• Analyze defect rates, identify trends, and recommend operational improvements internally and across the network to enhance efficiency and reduce errors.
• Contribute to the development of Standard Operating Procedures (SOPs) by documenting best practices and lessons learned, ensuring standardized and optimized processes.
• Work closely with the Growth and Engineering teams, prioritizing the resolution of systemic problems and driving continuous improvement initiatives.
• Own CPU and cost metrics.

Requirements

• A minimum of 4 years of experience managing a team of 4 or more salaried individuals.
• Physical capability to lift up to 49 pounds with or without reasonable accommodation.
• Willingness and ability to frequently engage in physically demanding tasks such as pushing, pulling, squatting, bending, and reaching.
• Ability to stand/walk for extended periods, typically up to 10-12 hours.
• Comfort working in an environment with varying noise levels.