Event Manager
Manages end-to-end corporate events and travel programs in partnership with clients, suppliers, and internal teams. Requires at least five years of event planning experience, strong fare and ticketing knowledge, Cvent proficiency, and excellent customer service skills.
About the job
Responsibilities
- Deliver events end to end, from initial brief through on-site execution and post-event reconciliation.
- Source venues, accommodation, meeting spaces, food and beverage, audiovisual services, and delegate logistics.
- Conduct competitive RFPs, negotiate rates and concessions, manage supplier contracts, and use preferred partner programs to maximize value and savings.
- Manage delegate registration, attendee communications, rooming lists, travel coordination, and event technology platforms.
- Create group and individual reservations and accurately enter data into internal systems.
- Negotiate fares and flexible supplier terms and conditions.
- Provide personalized travel support, including resolving hotel, flight, car, and rail booking changes, cancellations, and updates.
- Work with client contacts to understand program objectives and define critical success factors.
- Maintain project documentation and compliance with agreements, SLAs, and documentation policies.
- Troubleshoot traveler issues using available agent tools and resources.
- Develop and manage event budgets, monitor profitability, oversee invoicing and reconciliation, meet client requirements, and produce event reports and debriefs.
- Support team leads and managers, participate in team meetings, and maintain current industry and platform knowledge.
Requirements
- At least 5 years of event planning experience.
- Excellent knowledge of published, net, group, and NDC fares and ticketing.
- Professional oral and written communication skills.
- Proficiency with Microsoft Excel, Word, and PowerPoint, plus the ability to learn new technology.
- Ability to multitask and resolve urgent matters efficiently.
- Empathetic, professional, independent, and resourceful approach to customer issues.
- Ability to adapt and thrive in a high-growth environment.
- Strong understanding of event and delegate management software, including Cvent.
- Prior experience developing and maintaining key client and account-management relationships.
- Strong customer service skills.
- Reliability and flexibility to work early mornings, late evenings, and weekends.
- Interest in travel and basic world geography knowledge.
- Openness to training on Navan and R&M systems.
Preferred Qualifications
- 5+ years of GDS experience.
Compensation
- Compensation details were not provided.
Skills
Event Management, Event Planning, Cvent, Gds, Ndc Fares, Excel, Microsoft Word, Microsoft Powerpoint, Supplier Management, Contract Negotiation, Event Budgeting, Delegate Management, Travel Coordination, Rfp Processes, Event Technology
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