Senior Data Analyst
Senior Data Analyst partnering with Customer Success and Operations to improve retention, permit turnaround, and organizational scalability. The role requires strong SQL, BI modeling, data warehousing, dbt, and the ability to translate ambiguous business questions into actionable dashboards and metrics.
About the job
Responsibilities
- Own analytics for Customer Success and Operations, partnering with senior leaders to identify opportunities and define and measure success.
- Analyze data to improve customer retention, permit turnaround times, and operational scalability.
- Triage requests for data, charts, and metrics, prioritizing work with the greatest business impact.
- Convert recurring requests into self-service dashboards and document data for future use.
- Collaborate with Analytics Engineering to create dbt models when needed.
- Translate ambiguous business questions into PRDs and lead high-impact analytics initiatives.
Requirements
- 3–5+ years of experience in analytics, business intelligence, or a similar decision-support role.
- Strong SQL skills, including CTEs and window functions.
- Experience modeling in a BI tool; Omni preferred.
- Experience with a data warehouse such as BigQuery or Snowflake.
- Working knowledge of dbt, including writing models, adding tests, opening pull requests, and optimizing efficiency.
- Hands-on experience using LLM tools such as Claude or Cursor to write SQL, draft dbt models, and automate reporting.
- Strong business judgment and ability to connect analytics requests to decisions.
Nice-to-Haves
- Experience working with Salesforce data.
- Experience supporting Customer Success or Operations teams.
- Experience modernizing legacy reporting.
Compensation and Benefits
- Competitive salary and meaningful equity.
- Company-paid medical, dental, and vision coverage.
- Healthcare FSA.
- 401(k) savings plan.
- Unlimited PTO and paid family leave.
- Home office and equipment stipend.
- Daily in-office lunch and dinner.
- Commuter benefits for transit and parking.
Skills
SQL, Common Table Expressions, Window Functions, Omni, BigQuery, Snowflake, dbt, Salesforce, Claude, Cursor
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