Senior Manager, Facilities Remote Operations Center

Responsibilities

• Lead 24/7/365 Facility Remote Operations Center operations, including staffing, scheduling, shift coverage, and performance management.
• Establish and improve monitoring protocols, escalation procedures, and SOPs for facility alarms, events, and anomalies.
• Serve as the senior escalation point for critical facility events and coordinate responses with on-site teams, vendors, and leadership.
• Oversee monitoring of electrical, mechanical, fire/life-safety, and building automation systems across a distributed data center portfolio.
• Ensure DCIM, EPMS/BMS, ticketing, and alarm-management platforms are configured, integrated, and actionable.
• Own incident management, post-incident documentation, root cause analysis, after-action reviews, and corrective actions.
• Develop emergency response runbooks and escalation matrices for weather events, utility disturbances, and equipment failures.
• Coordinate with Data Center Operations, Critical Facilities Engineering, Construction/Commissioning, and Security teams.
• Support commissioning and turnover of new sites into ROC monitoring scope.
• Report ROC performance, uptime-impacting events, and trends to senior leadership.
• Recruit, train, and develop ROC staff, including technical competency and certification programs.
• Identify automation, tooling, and process-standardization opportunities to improve detection speed and reduce false-positive alarm fatigue.

Requirements

• 5+ years of experience in Data Center Operations with direct responsibility for critical facility uptime.
• Strong knowledge of data center MEP systems, including electrical distribution, generators, UPS, and air- and liquid-cooled mechanical systems in high-density AI/HPC environments.
• Experience in shift-based, 24/7 operations, including rotating shift scheduling.
• Experience with incident management, escalation procedures, and root cause analysis for critical facility events.
• Experience with DCIM, BMS/EPMS, or similar monitoring and alarm-management platforms.
• Proven people leadership experience, including hiring, coaching, and performance management.
• Strong communication skills for translating technical facility issues into actionable information.
• Ability to work on-site in Dallas, Texas, and support 24/7 operations, including off-hours escalations.

Nice-to-haves

• Hyperscale, colocation, or AI/GPU-cluster data center operations experience.
• CDCP, CDCS, CDCE, DCPRO, or equivalent industry certification.
• Experience establishing or scaling a remote or centralized operations function.
• Familiarity with liquid cooling infrastructure, including CDUs, manifolds, and rear-door heat exchangers.
• Experience supporting geographically distributed critical infrastructure portfolios.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related technical field, or equivalent practical experience.

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, holidays, and leave programs
• Comprehensive health, dental, and vision insurance
• Employer HSA contributions
• Paid parental leave
• Paid life insurance and short- and long-term disability
• Professional development and tuition reimbursement
• Mental health and wellness support
• Commuter benefits