Senior Billing AR Analyst
Manages day-to-day billing, cash application, collections support, reconciliations, disputes, and AR reporting for the India team. The role requires at least three years of hands-on billing or accounts receivable experience and familiarity with ERP, spreadsheet, and finance-system UAT processes.
About the job
Responsibilities
- Execute billing cycles and ensure timely, accurate invoice creation, distribution, and correction in the ERP.
- Manage billing adjustments, credit/debit memos, chargebacks, billing logs, and audit trails.
- Apply electronic, wire, check, and card payments; reconcile payments to invoices and bank statements; and maintain high cash application accuracy.
- Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks.
- Support collections through aging analysis, dunning, customer follow-up, payment arrangements, and escalation of delinquent accounts.
- Investigate and manage customer billing disputes, coordinating resolution with Sales, Deal Desk, Order Management, and Revenue Accounting.
- Develop and maintain AR reporting and KPIs, including DSO, aging buckets, unapplied cash, and dispute backlog.
- Lead and participate in UAT for NetSuite and Salesforce changes, payment gateway integrations, and billing/process enhancements; author UAT scripts and document defects.
- Maintain internal controls, SOPs, runbooks, and documentation to support audits and segregation of duties.
- Identify process improvements with technical and business teams to reduce manual work, improve accuracy, and strengthen financial controls.
- Support knowledge transfer and documentation activities.
Requirements
- 3+ years of hands-on experience in billing, accounts receivable, cash application, and collections.
- Practical experience with ERP or billing systems such as NetSuite, SAP, Oracle, or similar.
- Strong Google Sheets or Excel skills, including pivot tables and reconciliations.
- Experience with bank reconciliations and AR sub-ledger reconciliations.
- Ability to author and execute UAT test scripts for finance systems and track defects.
- Strong stakeholder management, customer service, attention to detail, controls mindset, and written and verbal communication skills.
- Ability to work across global teams.
Nice-to-haves
- SQL or transactional data experience.
- Exposure to payment gateway integrations, billing middleware such as Celigo or iPaaS, or automation tools.
- Experience working with BPO providers or participating in cross-geography knowledge transfer programs.
- Experience building and auditing agentic workflows.
Technologies
- NetSuite or equivalent ERP
- Salesforce/CPQ
- Avalara
- Payment gateway tools
- Google Sheets
- Jira
- Zendesk
- Celigo or similar integration platforms
- Claude
- Notion
Compensation and Benefits
- Employer-paid medical insurance.
- Paid time off, paid sick time, inclusive parental leave, holidays, a year-end Global Week of Rest, and volunteer days off.
- RSU stock grants.
- Professional development and training opportunities.
- Virtual happy hours, free food, and team-building activities.
- Monthly cell phone stipend.
- Mental health support platform with therapy, coaching, and mindfulness resources.
Skills
NetSuite, Salesforce, CPQ, Avalara, Google Sheets, Excel, Jira, Zendesk, Celigo, SQL, Uat, Bank Reconciliation, Accounts Receivable, Cash Application, Collections
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