Associate Manager, Growth Marketing Operations

What You’ll Accomplish

In your first 3 months

• Audit the current state of one or more complex marketing and operational workflows, including intake, handoffs, dependencies, approvals, decision points, and failure modes.
• Build clear current-state process maps, identify where work gets stuck, and begin owning intake and traffic control so recurring work moves through a more reliable operating cadence.
• Establish stronger visibility into in-flight work, including timelines, owners, risks, and critical dependencies across cross-functional stakeholders.
• Identify where work is under-scoped, inconsistently tracked, or overly dependent on manual coordination, and recommend practical fixes.

In your first 6 months

• Lead cross-functional coordination across partners such as Acquisition, Data Science, Commercial Operations, Engineering, QA, and other stakeholders.
• Build and formalize intake models, ownership frameworks, escalation paths, and launch-readiness checkpoints for owned programs.
• Create troubleshooting and triage workflows so issues are routed quickly to the right owners, exceptions are handled consistently, and recurring breakages inform process improvements.
• Build the practical infrastructure that helps these workflows run better, including documentation, dashboards, alerts, status visibility, and automation-ready processes.
• Translate ambiguous business needs and technical dependencies into clear project plans, milestones, handoffs, and decision points.

In your first year

• Partner with stakeholders to determine which steps should be standardized, automated, reassigned, simplified, or stopped entirely.
• Pilot improved ways of working, gather feedback, iterate quickly, and stabilize the new model until it can run as part of steady-state operations.
• Improve operating quality by reducing avoidable coordination overhead, surfacing risks earlier, and strengthening accountability across handoffs.
• Provide clear, data-informed program-level updates, surface risks early, and help stakeholders make thoughtful tradeoffs without losing momentum.
• Help build durable PMO mechanisms that improve planning, execution, and visibility across a portfolio of related workflows rather than only within individual projects.

Who You Are

• You are a structured operator who can walk into a suboptimal workflow, understand what is happening, and create a clearer path forward.
• You are equally comfortable driving day-to-day execution and redesigning the system behind the work so it becomes more durable over time.
• You are effective at working across technical and non-technical teams, and you know how to connect the right people to the right problems without creating extra friction.
• You have strong judgment about when to introduce process, when to simplify, and when to use automation or AI-enabled tooling to reduce manual coordination and improve visibility.
• You are comfortable working in ambiguous environments where responsibilities, dependencies, and tooling may still be evolving.
• You can translate technical constraints and operational complexity into clear plans, risks, decisions, and stakeholder actions.

Basic Qualifications

• Bachelor’s degree in Business, Project Management, Communications, or a related field, or equivalent practical experience.
• 4+ years of project management, business operations, marketing operations, or similar cross-functional experience leading small to mid-sized projects.
• Experience leading cross-functional initiatives that require process mapping, stakeholder coordination, risk management, and operational execution.
• Experience building or improving workflows that span multiple teams, systems, and handoffs.
• Experience using project management and workflow tools to manage timelines, dependencies, ownership, and status visibility.
• Ability to identify operational gaps, drive follow-through, and keep work moving across teams with different priorities and contexts.

Preferred Qualifications

• Experience in growth marketing operations, lifecycle or enrollment marketing, implementation, commercial operations, or a similarly cross-functional operating environment.
• Experience designing or improving intake systems, RACI or ownership models, SLAs, launch-readiness processes, dashboards, alerts, and workflow documentation.
• Experience coordinating issue triage or operational troubleshooting across multiple stakeholder groups and systems.
• Experience working alongside technical, data, or engineering teams and translating upstream or downstream dependencies into actionable project plans.
• Familiarity with automation, AI-assisted operations, and workflow tooling used to reduce manual coordination and improve visibility.
• Experience supporting change management, process adoption, and operational scaling in a fast-moving environment.
• PMP, Six Sigma, or similar project management certification is preferred.