CRM Business Systems Analyst

What You'll Do

CRM and Workflow Expertise

• Confidently manage our HubSpot CRM
• Design and implement sophisticated workflows to enhance business efficiency company-wide

Cross-Functional Collaboration

• Regularly interface with Sales, Marketing, Data, and Product teams to gather requirements and develop CRM-based technical solutions

Data Quality and Sales Support

• Enhance sales strategies and decision making through CRM data analysis and quality improvement initiatives

Operational Process Improvement

• Identify and implement process improvements across the operational stack, leveraging CRM and iPaaS to deliver streamlined solutions

Project Management

• Lead projects focused on the implementation, integration, and optimization of CRM systems
• Track progress from initiation to completion to ensure timely and successful delivery

Training and Enablement

• Support user enablement of CRM processes and changes through direct support, training-the-trainer, and documentation

What You Bring

• Bachelor's degree in Business Administration, Information Systems, or equivalent work experience in a related field
• A minimum of two years experience in a similar role, with a strong emphasis on CRM systems, their data models, and related Sales and Marketing business processes
• Proficiency in building and optimizing complex, technical HubSpot workflows, processes, and reports
• Strong understanding of B2B Sales operations, including goals/metrics, commissions, and account assignments
• Savviness with Excel/Google Sheets in efficiently manipulating and analyzing large data sets
• Strong critical thinking, analytical and quantitative skill set, with superior attention to detail and an ability to translate business requirements into technical solutions
• Exceptional organizational and time management skills
• Proven success in collaborating with diverse teams and managing multiple projects simultaneously

Nice to Have

• Certifications in HubSpot or other relevant CRM platforms
• Experience in a fast-paced, tech-centric work environment
• Familiarity with APIs, SQL, and Macros

Benefits

• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• In-office lunch Perk
• Flexible working hours
• Paid parental leave
• Company sponsored short and long term disability

Base Salary

• The base salary range is between $125,000 - $145,000 annually
• Base salary does not include other forms of compensation or benefits