Deal Operations Analyst

Responsibilities

• Review, validate, and process customer orders to ensure accuracy, compliance with pricing and contracting policies, and readiness for booking and billing.
• Support Sales reps with Salesforce (SFDC) opportunity management, quoting workflows, and deal hygiene.
• Manage and triage a Deal Operations ticketing queue, ensuring timely responses and clear communication with stakeholders.
• Act as a frontline support resource for SFDC and CPQ-related questions from Sales.
• Assist with CRM and CPQ enhancements, including gathering and drafting business requirements, supporting user acceptance testing (UAT) and QA, and helping roll out new workflows, fields, or guardrails.
• Contribute to sales and deal desk enablement, including documentation, process guides, and training support.
• Identify recurring issues or inefficiencies in quote-to-cash processes and surface recommendations for improvement.

Requirements

• 2-4+ years of experience in Sales Operations, Deal/Order Operations, Revenue Operations, or Order Management.
• Strong attention to detail and comfort working with complex deal structures.
• Working knowledge of Salesforce (SFDC) as a CRM, including opportunity and quoting workflows.
• Exposure to CPQ tools (e.g., Salesforce CPQ, DealHub, Ironclad CLM, or similar), with a basic understanding of how pricing and approvals are operationalized.
• Experience managing or working within a ticketing or queue-based support model (e.g., Zendesk, Jira, Salesforce cases, or similar).
• Prior involvement in CRM/CPQ projects or enhancements, such as documenting requirements, participating in testing, or supporting system rollouts.
• Ability to communicate clearly with Sales, Finance, Legal, and Operations stakeholders.
• Comfortable operating in a fast-paced, evolving environment where processes are still being defined.

Compensation

$108,300 - $162,500 USD