Order Management Analyst

How you'll make an impact

• Manage end-to-end order processing and fulfillment activities for Skydio products and services
• Review purchase orders and sales submissions for completeness, accuracy, pricing, and policy compliance
• Partner cross-functionally with Sales Operations, Finance, Logistics, Manufacturing, and Supply Chain teams to support order execution and delivery timelines
• Monitor order backlog, shipment status, and fulfillment metrics to proactively identify and resolve operational risks
• Assist in resolving shipment discrepancies, billing issues, and inventory constraints
• Analyze operational KPIs and provide recommendations to improve workflows and operational scalability
• Leverage AI tools and automation technologies to improve operational efficiency, streamline workflows, and reduce manual tasks
• Support implementation and optimization of ERP, CRM, reporting, and automation tools
• Assist in maintaining operational documentation, SOPs, and enablement materials
• Partner closely with the Dock Deployment Logistics Coordinator to manage shipment scheduling, deployment logistics, and operational execution for Dock-related orders

What makes you a good fit

• 1-3 years in Order Management, Order Administration, Sales Operations, Revenue Operations, Supply Chain Operations, or similar role
• Strong ownership and organizational skills
• Ability to work in fast-paced environments and thrive on cross-functional collaboration
• Ability to adapt quickly, work with ambiguity, and manage evolving processes and operational priorities
• Strong analytical and problem-solving skills with excellent communication abilities
• Ability to multitask and work in a high-volume environment
• Knowledge of order-to-cash processes and operational workflows
• Interest in leveraging AI and automation tools to improve workflows and operational efficiency
• Proficiency in Salesforce (SFDC), NetSuite (NS), DBX, Microsoft Excel, and Google Sheets for order management, reporting, and operational workflows
• Experience supporting hardware operations, logistics, or manufacturing environments is a plus
• International order management or logistics experience is a plus

Compensation and Benefits

• Annual base salary range: $103,000 - $135,000
• Equity in the form of stock options
• Comprehensive benefits packages including group health insurance plans
• Paid vacation time, sick leave, holiday pay and 401K savings plan
• Relocation assistance may be provided for eligible roles