Infrastructure Vendor Manager
Own vendor performance, SLAs, relationships, and governance for GPU hyperscalers and neocloud providers that power fal's generative media infrastructure. Requires 5+ years vendor management experience in AI/cloud/GPU infrastructure, with direct work on commercial relationships and performance accountability.
About the job
What You'll Own
- Own vendor performance across GPU hyperscalers and neocloud providers by defining and tracking SLAs, managing escalations, remedies, and service credits, and holding partners accountable to their commitments.
- Build strategic relationships with key infrastructure partners through regular business reviews and executive engagement with Tier 1 vendors.
- Align capacity to demand by partnering with Capacity Planning to secure committed GPU capacity, forecast growth, and mitigate supply constraints.
- Own vendor governance including contract compliance, invoice reconciliation, renewals, and performance reporting.
- Run regular business reviews with vendor partners to discuss performance, open credit claims, capacity planning, and outstanding issues.
What You Bring
- 5+ years in vendor management, cloud partnerships, strategic sourcing, or infrastructure procurement within the AI, GPU, cloud, or hyperscale infrastructure industry.
- Must have worked directly with neocloud, hyperscaler, or GPU infrastructure providers, owning commercial relationships and vendor performance.
- Highly organized with exceptional attention to detail, able to manage contract records, reconcile invoices, calculate credits, and maintain accurate vendor documentation.
- Comfortable owning vendor escalations, running QBRs and scorecards, and communicating effectively with both executive vendor contacts and internal stakeholders.
Bonus Points
- You've managed multi-vendor allocation by priority during shortages.
- You've stood up a vendor-management function from scratch at a neocloud or hyperscaler.
Skills
Vendor Management, Cloud Partnerships, Strategic Sourcing, Infrastructure Procurement, Gpu Infrastructure, Hyperscalers, Neocloud Providers, Slas, Contract Compliance, Invoice Reconciliation, QBRs, Scorecards
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