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ChimeChimeSan Francisco, CA

Full-Stack Engineer, Human Agent Tooling

Build and improve the software tools that Chime's human support agents use to resolve member issues quickly and safely, including agent workspace, case management, real-time member context, access controls, and system integrations. Requires 1+ years software development experience and eagerness to learn Ruby on Rails.

117k – 162k/yr
Hybrid1+ YOEFullstack Engineering

About the role

Responsibilities

  • Contribute to the agent workspace tools for viewing member context, managing cases, and taking action. Build well-scoped features that make agents' day-to-day faster and less error-prone.
  • Help build systems that pull together member information and surface it to the agent at the right moment.
  • Work on permissions and guardrails that determine what actions agents can take on member accounts. These systems handle sensitive moments and need to be correct and reliable.
  • Build and maintain integrations between agent tooling and other Chime systems.
  • Add logging, monitoring, and dashboards for observability to see how tools are performing and catch issues early.

Requirements

  • Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation.
  • Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it.
  • Familiarity with working against a database.
  • Appreciation for maintainable, well-tested code.
  • Strong desire to learn and to dig into how things actually work.
  • Curiosity about the people who use what you build.

Compensation

  • Base salary: $117000 - $162000.
  • Eligible for bonus, competitive equity package, and benefits.

Skills

Ruby on RailsDatabasesSoftware DevelopmenttestingObservabilityIntegrations
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