Build and improve the software tools that Chime's human support agents use to resolve member issues quickly and safely, including agent workspace, case management, real-time member context, access controls, and system integrations. Requires 1+ years software development experience and eagerness to learn Ruby on Rails.
117k – 162k/yr
Hybrid1+ YOEFullstack Engineering
About the role
Responsibilities
Contribute to the agent workspace tools for viewing member context, managing cases, and taking action. Build well-scoped features that make agents' day-to-day faster and less error-prone.
Help build systems that pull together member information and surface it to the agent at the right moment.
Work on permissions and guardrails that determine what actions agents can take on member accounts. These systems handle sensitive moments and need to be correct and reliable.
Build and maintain integrations between agent tooling and other Chime systems.
Add logging, monitoring, and dashboards for observability to see how tools are performing and catch issues early.
Requirements
Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation.
Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it.
Familiarity with working against a database.
Appreciation for maintainable, well-tested code.
Strong desire to learn and to dig into how things actually work.
Curiosity about the people who use what you build.
Compensation
Base salary: $117000 - $162000.
Eligible for bonus, competitive equity package, and benefits.
Skills
Ruby on RailsDatabasesSoftware DevelopmenttestingObservabilityIntegrations
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