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LimbleLimbleUnited States

Director of Product Design

Lead and scale the UX function at Limble as Director of Product Design, reporting to VP of Product. Manage a multi-disciplinary team, drive data-driven and AI-enhanced design practices using Pendo, evolve the design system, and partner cross-functionally to boost product adoption and retention in B2B SaaS.

190k – 230k
Remote7+ YOEProduct Design

About the role

Team Leadership & Development

  • Lead, mentor, and grow a multi-functional design team
  • Build a high-performance design culture grounded in craft, curiosity, and user empathy
  • Define career ladders, growth frameworks, and hiring plans to scale the team
  • Foster a data and feedback-rich environment with strong design critique and review practices

Strategic Partnership

  • Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision
  • Represent the voice of the user at the leadership level
  • Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes
  • Collaborate closely with Engineering to ensure design feasibility, velocity, and quality
  • Explore how AI can directly inform in-product experiences for end users

Data-Driven Design Practice

  • Champion and operationalize Pendo as the primary platform for user analytics, in-app guides, and behavioral insights
  • Build practices around Pendo data to drive design decisions using usage analytics, funnel data, and NPS signals
  • Spearhead adoption of AI-powered tools across the design workflow
  • Partner with Product and CS to align on key metrics: adoption, activation, task success, and time-to-value
  • Drive a culture of hypothesis-driven design with usability testing, A/B testing, and quantitative validation

Content, Onboarding & Instructional Design

  • Oversee technical writing and in-app content function
  • Define best practices for in-app onboarding, tooltips, walkthroughs, and contextual help using Pendo
  • Partner with Customer Success and Support to create scalable self-serve content
  • Apply instructional design principles to B2B SaaS product experiences

Design Systems & Craft

  • Evolve and maintain the design system for scale, consistency, and speed
  • Set high bar for interaction design, accessibility, and visual quality
  • Integrate UX research into the design process

Requirements

  • 7+ years of UX leadership experience managing multi-disciplinary teams
  • Proven track record scaling a UX function in a B2B SaaS environment
  • Hands-on experience with Pendo and translating behavioral data into design decisions
  • Demonstrated experience using AI tools to accelerate design process and support design system governance
  • Familiarity with instructional design principles and in-app onboarding/guide best practices
  • Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support
  • Experience building, maturing, and maintaining a design system
  • Excellent communication and storytelling skills

Benefits

  • Salary Range: $190,000 - $230,000
  • Fully remote position
  • Flexible PTO
  • 13 paid company holidays
  • Paid parental leave
  • Health, Dental, and Vision insurance
  • Employer paid Basic Life insurance and Short-Term Disability insurance
  • Company contribution match for HSA and 401(k)
  • Flexible Spending Accounts
  • Monthly employee wellness stipend
  • Opportunities for Learning and Development Reimbursement
  • Pet insurance

Skills

Ux LeadershipPendoAI ToolsDesign SystemsInstructional DesignUsability TestingA/B TestingUx ResearchInteraction DesignAccessibilityFigmaUser Analytics

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