Director of Product Design
Lead and scale the UX function at Limble as Director of Product Design, reporting to VP of Product. Manage a multi-disciplinary team, drive data-driven and AI-enhanced design practices using Pendo, evolve the design system, and partner cross-functionally to boost product adoption and retention in B2B SaaS.
About the job
Team Leadership & Development
- Lead, mentor, and grow a multi-functional design team
- Build a high-performance design culture grounded in craft, curiosity, and user empathy
- Define career ladders, growth frameworks, and hiring plans to scale the team
- Foster a data and feedback-rich environment with strong design critique and review practices
Strategic Partnership
- Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision
- Represent the voice of the user at the leadership level
- Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes
- Collaborate closely with Engineering to ensure design feasibility, velocity, and quality
- Explore how AI can directly inform in-product experiences for end users
Data-Driven Design Practice
- Champion and operationalize Pendo as the primary platform for user analytics, in-app guides, and behavioral insights
- Build practices around Pendo data to drive design decisions using usage analytics, funnel data, and NPS signals
- Spearhead adoption of AI-powered tools across the design workflow
- Partner with Product and CS to align on key metrics: adoption, activation, task success, and time-to-value
- Drive a culture of hypothesis-driven design with usability testing, A/B testing, and quantitative validation
Content, Onboarding & Instructional Design
- Oversee technical writing and in-app content function
- Define best practices for in-app onboarding, tooltips, walkthroughs, and contextual help using Pendo
- Partner with Customer Success and Support to create scalable self-serve content
- Apply instructional design principles to B2B SaaS product experiences
Design Systems & Craft
- Evolve and maintain the design system for scale, consistency, and speed
- Set high bar for interaction design, accessibility, and visual quality
- Integrate UX research into the design process
Requirements
- 7+ years of UX leadership experience managing multi-disciplinary teams
- Proven track record scaling a UX function in a B2B SaaS environment
- Hands-on experience with Pendo and translating behavioral data into design decisions
- Demonstrated experience using AI tools to accelerate design process and support design system governance
- Familiarity with instructional design principles and in-app onboarding/guide best practices
- Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support
- Experience building, maturing, and maintaining a design system
- Excellent communication and storytelling skills
Benefits
- Salary Range: $190,000 - $230,000
- Fully remote position
- Flexible PTO
- 13 paid company holidays
- Paid parental leave
- Health, Dental, and Vision insurance
- Employer paid Basic Life insurance and Short-Term Disability insurance
- Company contribution match for HSA and 401(k)
- Flexible Spending Accounts
- Monthly employee wellness stipend
- Opportunities for Learning and Development Reimbursement
- Pet insurance
Skills
Ux Leadership, Pendo, AI Tools, Design Systems, Instructional Design, Usability Testing, A/B Testing, Ux Research, Interaction Design, Accessibility, Figma, User Analytics
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