Learning and Client Enablement Associate

Responsibilities

• Deliver live and online technical training sessions to clients and partners, covering platform fundamentals and building pricing models with hx's AI agents and product tooling.
• Build and maintain online modules, video tutorials, and workshop materials aligned with product releases and client needs.
• Support the design and delivery of certification assessments, including practical exercises using the hx platform.
• Partner with Product, Customer, and Partnerships teams to turn new features into usable training materials.
• Contribute to the partner enablement programme by helping external delivery partners onboard and deliver hx training consistently.
• Maintain and improve course health and documentation processes, identifying outdated content and inconsistent product naming or messaging.

Requirements

• Experience delivering training, workshops, or technical explanations to non-technical or semi-technical audiences, with examples of material built or taught.
• Computer Science or a related technical discipline, or equivalent hands-on programming experience with Python or a similar language.
• Hands-on experience with SaaS tools, APIs, or similar technical products.
• Initiative in building or improving a course, process, or learning content.
• Clear communication with clients or external stakeholders, adapting technical depth to the audience.
• Ability to work effectively in an environment with shifting scope and incomplete briefs.
• Comfort with technical concepts and tooling.
• Ability to collaborate with Product, Customer, and Partnerships teams.

Compensation and Benefits

• Salary details are shared during initial conversations; salary transparency information is provided early in the process.
• Equity is offered across all roles.
• £5,000 training and conference budget.
• 25 days of holiday plus 8 bank holidays.
• Company pension scheme via Penfold.
• Mental health support and therapy via Spectrum.life.
• Individual wellbeing allowance via Juno.
• Private healthcare insurance through AXA.
• Income protection and life insurance.
• Cycle to Work Scheme.
• Top-spec equipment.
• Remote and in-person hackathons, lunch and learns, socials, and game nights.
• Team breakfasts and lunches, snacks, drinks, and office perks.
• Personal development and growth opportunities.