Tax Support Associate

Responsibilities

• Own tax notice issues end-to-end across any federal, state, or local agency.
• Communicate directly with partners about what's happening with their notices or tax accounts — translating complex agency interactions into clear, honest updates.
• Be the direct point of contact with agencies: be it contact through the agency portal, email, or picking up the phone to call an agency.
• Recognize when patterns across notices that may point to a larger systemic issue and bring that signal to the right people.
• Own a portfolio of tax agencies from end to end — handling what comes in from them, communicating on their behalf to partners, and getting resolution across the finish line.
• Build fluency with agencies, their quirks, their timelines, their preferred escalation paths and use that knowledge to drive fast, accurate outcomes for partners.

Requirements

• 2-4 years of experience in payroll tax, tax operations, compliance, or notice resolution — with meaningful exposure to both agency communication and operational/filing work.
• Genuine comfort on the phone with tax agencies and in writing to partners — clear, professional, and don't over-promise.
• Experience with federal (IRS/SSA), state, and local agencies; ability to research and navigate unfamiliar ones when they come up.
• Organized and methodical — can carry a portfolio of open issues across multiple agencies without things slipping.
• Solve first, escalate thoughtfully, and own outcomes through to completion.
• Curiosity for edge cases; unfamiliar notice types feel like puzzles, not blockers.