4PL Area Manager
The 4PL Area Manager acts as Flexport's representative at external 3PL/4PL partner facilities, holding partners accountable to SLAs, SOPs, and systems while owning forecasting, invoice approval, performance reporting, and building the 4PL operating model. Requires 2+ years managing warehouse/3PL teams, strong partner management skills, and willingness to travel internationally.
About the job
Responsibilities
- Be Flexport's primary POC for assigned 3PL/4PL partners; travel to sites to inspect operations and hold partners accountable to SLAs across receiving, shipping, inventory accuracy, and packing quality.
- Coach and support teams of 30–100 at partner facilities; enforce Flexport policies, SOPs, and compliance requirements and drive corrective action when needed.
- Own performance reporting and serve as escalation point for operational issues and cross-functional troubleshooting.
- Receive SNOP forecasts and own the process of sharing them with partners; confirm labor plans and capacity align to projected demand and surface risks before they impact merchant SLAs.
- Ensure partners follow Flexport SOPs, use our WMS correctly, and maintain safety and loss prevention standards; capture learnings to evolve the 4PL operating model.
- Review and approve 3PL/4PL invoices for accuracy and resolve discrepancies with partner teams.
- Document and define how Flexport works with 4PL partners — processes, escalation paths, coverage models, and performance standards — and drive long-term network improvements.
Requirements
- 2+ years managing a team of 5 or more in a fulfillment, warehouse, or 3PL environment.
- Valid passport and willingness to travel to partner sites, including internationally.
- Proven ability to hold external partners accountable without direct authority.
- Strong communication skills — you are Flexport's voice to these partners.
- Experience building structure and process in ambiguous, fast-paced environments.
- Strong problem-solving, data analysis, and prioritization skills; proficiency in Google Sheets / Excel.
Nice-to-Haves
- Experience with Warehouse Management Systems (WMS).
- 3PL/4PL vendor management or multi-site operations oversight.
- Experience building SOPs or operational processes from scratch.
- International logistics or supply chain experience.
This role requires regular travel to partner sites (including international) and availability outside standard business hours to match 7-day partner operations.
Skills
Warehouse Management, 3Pl, 4Pl, Sop Development, Vendor Management, Forecasting, Capacity Planning, Performance Reporting, Invoice Management, Google Sheets, Excel, Wms
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