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FlexportFlexportAtlanta, GA

4PL Area Manager

The 4PL Area Manager acts as Flexport's representative at external 3PL/4PL partner facilities, holding partners accountable to SLAs, SOPs, and systems while owning forecasting, invoice approval, performance reporting, and building the 4PL operating model. Requires 2+ years managing warehouse/3PL teams, strong partner management skills, and willingness to travel internationally.

65k – 89k/yr
On-site2+ YOEOther

About the role

Responsibilities

  • Be Flexport's primary POC for assigned 3PL/4PL partners; travel to sites to inspect operations and hold partners accountable to SLAs across receiving, shipping, inventory accuracy, and packing quality.
  • Coach and support teams of 30–100 at partner facilities; enforce Flexport policies, SOPs, and compliance requirements and drive corrective action when needed.
  • Own performance reporting and serve as escalation point for operational issues and cross-functional troubleshooting.
  • Receive SNOP forecasts and own the process of sharing them with partners; confirm labor plans and capacity align to projected demand and surface risks before they impact merchant SLAs.
  • Ensure partners follow Flexport SOPs, use our WMS correctly, and maintain safety and loss prevention standards; capture learnings to evolve the 4PL operating model.
  • Review and approve 3PL/4PL invoices for accuracy and resolve discrepancies with partner teams.
  • Document and define how Flexport works with 4PL partners — processes, escalation paths, coverage models, and performance standards — and drive long-term network improvements.

Requirements

  • 2+ years managing a team of 5 or more in a fulfillment, warehouse, or 3PL environment.
  • Valid passport and willingness to travel to partner sites, including internationally.
  • Proven ability to hold external partners accountable without direct authority.
  • Strong communication skills — you are Flexport's voice to these partners.
  • Experience building structure and process in ambiguous, fast-paced environments.
  • Strong problem-solving, data analysis, and prioritization skills; proficiency in Google Sheets / Excel.

Nice-to-Haves

  • Experience with Warehouse Management Systems (WMS).
  • 3PL/4PL vendor management or multi-site operations oversight.
  • Experience building SOPs or operational processes from scratch.
  • International logistics or supply chain experience.

This role requires regular travel to partner sites (including international) and availability outside standard business hours to match 7-day partner operations.

Skills

Warehouse Management3Pl4PlSop DevelopmentVendor ManagementForecastingCapacity PlanningPerformance ReportingInvoice ManagementGoogle SheetsExcelWms

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