Technical Account Executive - EMEA

Responsibilities

• Own the initial relationship with customers who want to speak with a human before signing up.
• Cover customers ranging from high-velocity startups to complex Mid-Market and Enterprise engagements.
• Conduct warm outbound to users from large companies who sign up independently.
• Guide customers through their initial evaluation of PostHog and right-size contracts to their needs.
• Win new business by engaging engineers, product managers, and founders, owning deals from first call through close and beyond.
• Meet and exceed quarterly sales targets.
• Own customer feedback and communicate it to PostHog’s product teams.
• Provide highly responsive, white-glove customer communication, including through Slack.
• Become an expert on PostHog products and help customers understand their value and adopt them.
• Generate meetings through relevant, creative outbound campaigns.
• Switch effectively between prospecting, lead triage, enterprise evaluations, and customer support.
• Convert inbound and outbound lead flow into qualified pipeline and close suitable opportunities efficiently.
• Manage long-term customer relationships, expand usage, and retain revenue.

Requirements

• Ability to understand PostHog products in depth, including technical products such as feature flags and data warehouse.
• Ability to advise on configuration best practices for companies with multiple products and applications.
• Ability to explain the advantages and disadvantages of different SDKs and implementation approaches.
• Commercial mindset focused on customer activation, revenue growth, and retention.
• Strong customer focus and ability to remove blockers to effective product usage.
• Strategic relationship-management skills, including identifying expansion opportunities and disqualifying poor-fit customers.
• Excellent written communication for follow-up emails, Slack summaries, evaluation plans, and Loom scripts.
• Experience managing a book of business and/or leading multi-threaded deal cycles across technical organizations, legal teams, and procurement.

Nice to Have

• Experience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
• Experience building outbound campaigns rather than only executing existing sequences.
• Previous experience as an Account Executive with longer-term customer relationship ownership.
• Experience as a technical sales engineer with confidence carrying a quota.

Compensation

• Base salary plus commission for meeting or exceeding sales targets.
• The compensation calculator salary represents expected total on-target earnings.