Product Manager
Owns the vision, roadmap, and end-to-end delivery of products enabling personalized, compliant customer communications across messaging, reviews, and conversational interfaces. Requires 2–5+ years of product management experience and strong cross-functional leadership.
About the job
Responsibilities
- Lead the end-to-end product development lifecycle for 1:1 communication products, from ideation through launch and iteration.
- Define the vision and roadmap for messaging and communication capabilities across messaging platforms, reviews, and emerging conversational interfaces.
- Collaborate with Product, Design, Engineering, Data Science, and Go-to-Market teams to deliver communication experiences that drive customer engagement and business outcomes.
- Work with customers and internal stakeholders to understand communication workflows, compliance needs, and engagement strategies across distributed teams.
- Design systems for scalable, personalized, and automated communication while maintaining governance and brand control.
- Analyze requests from customers, partners, and stakeholders, translating them into product opportunities and driving implementation.
- Coordinate feature launches, including testing, beta programs, documentation, training, customer communication, and adoption measurement.
- Partner with ecosystem and channel partners to expand communication capabilities and integrations.
- Present and communicate product vision, roadmap, and capabilities to internal and external audiences.
Requirements
- 2–5+ years of product management experience in a technology-driven company, with a track record of launching and iterating products.
- Experience building products in messaging, communications platforms, conversational interfaces, CRM engagement tools, or customer experience platforms.
- Strong leadership, communication, and interpersonal skills.
- Strong product mindset with the ability to connect vision to measurable customer and business outcomes.
- Strong time-management skills and the ability to manage multiple initiatives simultaneously.
- Platform-level thinking and the ability to identify patterns across communication use cases and channels.
- Ability to simplify complex systems and translate technical concepts into clear product narratives.
Nice to Have
- Experience with automation, AI-driven workflows, or agentic systems for customer engagement.
- Experience building products for distributed teams, regulated industries, or compliance-sensitive communication environments.
Skills
Product Management, Product Strategy, Product Roadmapping, Messaging Platforms, Conversational Interfaces, CRM, Customer Experience Platforms, Automation, Artificial Intelligence, Data Science, Product Analytics, A/B Testing, API Integrations, Compliance
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