Director, Global Solutions Engineering

Responsibilities

• Lead a global, multi-layered team of managers and their teams of Sales Engineers and Solutions Consultants across regions. Hire, coach, and retain top technical talent; set clear career paths; and build a culture of technical excellence, curiosity, and customer obsession.
• Own the technical win in pre-sales. Lead the Sales Engineering team to drive pipeline conversion through world-class demos, proofs of concept, technical discovery, and value engineering.
• Own the post-sales technical escalation path. Lead the Solutions Consultants team as the technical escalation path for CSMs and the driver of technical cross-sell across the product suite.
• Stay hands-on when it counts. Personally jump into high-stakes customer calls and lead them, setting the technical bar by example.
• Elevate RFPs and security assessments. Build a scalable function for RFPs, security questionnaires, and technical/security assessments — improving accuracy, consistency, turnaround, and building reusable content to raise win rates.
• Enable and scale the channel. Technically enable partners through training, certification, demo readiness, and deal support.
• Partner with Enablement to design and deliver technical training, certification, demo standards, and competitive playbooks.
• Be the voice of the customer to Product. Capture field and technical feedback to influence the product roadmap.
• Operate as a revenue leader. Contribute to forecasting, capacity planning, go-to-market strategy, and define metrics and processes for the function.

Requirements

• Demonstrated track record of building and leading a world-class Solutions/Sales Engineering team, raising the technical bar of an organization.
• Experience selling and supporting a genuinely technical product to technical buyers and evaluators (engineers, security teams, architects). Cybersecurity or security/GRC experience strongly preferred.
• Proven experience as a manager of managers leading distributed or global teams across multiple time zones.
• Ownership of the technical experience across the full customer journey — from technical win in new business through post-sales technical support and cross-sell.
• Hands-on disposition, credible and willing to step into and lead high-stakes customer calls.
• Track record of building or scaling RFP/security assessment functions and lifting win rates through repeatable process and reusable content.
• Experience technically enabling channel/partner ecosystems so partners can independently represent and implement the product.
• Strong partnership orientation, having worked shoulder-to-shoulder with Sales, Customer Success, Product, and Enablement.
• Excellent executive communication skills; credible with C-level buyers and hands-on technical evaluators.
• Comfort operating in a fast-paced, high-growth, remote-first environment.

Nice-to-Haves

• Cybersecurity or security/GRC domain expertise.