Senior Account Manager - West Coast
Manages and grows strategic enterprise accounts up to $10M ARR, driving upsells, renewals, and customer success in fraud/risk SaaS solutions. Requires 6+ years SaaS account management experience and financial services knowledge.
About the job
Responsibilities
- Manage and grow a portfolio of strategic enterprise accounts, focusing on long-term partnerships and customer success.
- Develop and execute strategic account plans to achieve revenue growth targets within assigned accounts, including significant upsells and expansions.
- Build and maintain strong relationships with key stakeholders at all levels within customer organizations, including C-level executives.
- Understand customers' business challenges and objectives, and proactively identify opportunities to leverage DataVisor's solutions to drive value and ROI.
- Drive product adoption and ensure customer satisfaction through regular engagement, business reviews, and strategic planning sessions.
- Identify and pursue upsell and cross-sell opportunities within existing accounts, focusing on expansion into new business units and use cases.
- Collaborate with internal teams, including Customer Success, Product, and Engineering, to ensure customer needs are met and issues are resolved promptly.
- Accurately forecast revenue and growth opportunities within assigned accounts.
- Maintain accurate and up-to-date records in Salesforce.com.
- Lead contract negotiations and renewals for strategic accounts.
Requirements
- At least 6 years of experience in enterprise SaaS sales or account management, with a focus on managing and growing large, strategic accounts.
- Proven track record of successfully managing accounts with up to $10M+ ARR and driving significant upsell revenue.
- Deep understanding of the Fraud/Regtech solutions landscape and the financial services industry.
- Strong executive presence and ability to engage with C-level and VP-level executives.
- Excellent communication, presentation, and relationship-building skills.
- Strategic thinker with the ability to develop and execute account plans that drive growth and customer success.
- Experience with contract negotiations and renewals.
- Strong understanding of SaaS business models and metrics.
- Ability to collaborate effectively with cross-functional teams.
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
- Bachelor’s degree or equivalent experience required.
Compensation
- $140K-$160K base salary per year, OTE $280K-$320K, negotiable.
- Benefits: Health Insurance, Stock options, 401k, PTO.
Skills
Salesforce, SaaS, Fraud Detection, Regtech, Account Management, Contract Negotiation, Revenue Forecasting, Enterprise Sales, Financial Services, Upsell Strategies
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