Risk Operations Manager, Verifications
Leads a verification risk operations team handling escalations, onboarding assessments, compliance guidance, and process improvements. The role requires 5+ years of people management experience, operational expertise, cross-functional influence, and fluency in English and Spanish.
About the job
Responsibilities
- Recruit, manage, coach, and develop a team of in-office Verification Risk Operations Associates.
- Guide the team in handling verification-related user-facing escalations and supporting internal teams with complex inquiries.
- Advise cross-functional teams on navigating network compliance rules.
- Drive operational delivery and process improvements that maintain risk detection strategies and business rules while balancing risk and customer experience.
- Build a strong team culture and support team members' effectiveness and career growth.
- Set clear goals and direction and provide regular performance feedback.
- Use data to analyze performance and guide decision-making.
- Foster values including transparency, empathy, inclusion, empowerment, and a user-centric philosophy.
Requirements
- At least 5+ years of direct people management experience in a risk or operations function.
- Ability to partner effectively with globally distributed internal stakeholders.
- Operational experience with new process launches, process improvements, and service delivery.
- Strong problem-solving skills and comfort operating without clear guidelines.
- Credibility performing the core work of a user-facing team with a high quality bar, and willingness to lead by example.
- Excellent written and verbal communication skills in English and Spanish.
Nice-to-haves
- Experience in payments, e-commerce, or fintech.
- Experience building and scaling new teams from zero.
- Experience working in a high-growth technology company.
Skills
Risk Operations, User Verifications, Compliance, People Management, Process Improvement, Service Delivery, Risk Detection, Business Rules, Data Analysis, Payments, E-Commerce, Fintech
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