Senior Engineering Manager V&V Media
Lead a team of senior engineers building Twilio's next-generation real-time Voice media processing infrastructure at global scale. Requires 5+ years engineering management experience with deep expertise in distributed systems, low-latency media, and high-reliability backend services.
About the job
Responsibilities
- Lead a team of senior engineers developing Twilio's next-generation media processing stack
- Drive technical architecture decisions for low-latency, high-throughput media systems
- Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
- Establish engineering excellence through code quality standards, testing practices, and operational reliability
- Mentor engineers and provide technical guidance on complex media processing challenges
- Balance technical debt reduction with feature development while maintaining service reliability
- Build and evolve systems handling real-time media processing at scale
- Own service performance metrics, reliability targets, and continuous improvement initiatives
- Partner with engineering leaders to align media platform capabilities with broader Voice strategy
- Make key technology stack decisions that impact Twilio's media processing capabilities
Qualifications
Required:
- 5+ years of engineering management experience leading teams building distributed systems
- Understanding of Voice/VoIP infrastructure and media handling challenges
- Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
- Deep understanding of systems design, microservice architecture, and cloud infrastructure
- Experience managing complex technical tradeoffs between reliability, scalability, and feature development
- Track record of successfully delivering critical infrastructure projects with significant technical complexity
- Experience in improving developer velocity using AI tools
- Strong knowledge of performance optimization, reliability engineering, and operational excellence
- Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
- Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields
Desired:
- Experience with SIP, RTP/RTCP or other communications protocols
- Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
- Background in building low-latency, globally distributed systems
Skills
Distributed Systems, Microservices, Cloud Infrastructure, SLOs, Reliability Engineering, Performance Optimization, Sip, Rtp, Rtcp, Media Codecs, Voip, Real-Time Communications
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