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TwilioTwilioUnited States

Senior Engineering Manager V&V Media

Lead a team of senior engineers building Twilio's next-generation real-time Voice media processing infrastructure at global scale. Requires 5+ years engineering management experience with deep expertise in distributed systems, low-latency media, and high-reliability backend services.

Salary not listed
Remote5+ YOEEngineering Management

About the role

Responsibilities

  • Lead a team of senior engineers developing Twilio's next-generation media processing stack
  • Drive technical architecture decisions for low-latency, high-throughput media systems
  • Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
  • Establish engineering excellence through code quality standards, testing practices, and operational reliability
  • Mentor engineers and provide technical guidance on complex media processing challenges
  • Balance technical debt reduction with feature development while maintaining service reliability
  • Build and evolve systems handling real-time media processing at scale
  • Own service performance metrics, reliability targets, and continuous improvement initiatives
  • Partner with engineering leaders to align media platform capabilities with broader Voice strategy
  • Make key technology stack decisions that impact Twilio's media processing capabilities

Qualifications

Required:

  • 5+ years of engineering management experience leading teams building distributed systems
  • Understanding of Voice/VoIP infrastructure and media handling challenges
  • Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
  • Deep understanding of systems design, microservice architecture, and cloud infrastructure
  • Experience managing complex technical tradeoffs between reliability, scalability, and feature development
  • Track record of successfully delivering critical infrastructure projects with significant technical complexity
  • Experience in improving developer velocity using AI tools
  • Strong knowledge of performance optimization, reliability engineering, and operational excellence
  • Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
  • Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

  • Experience with SIP, RTP/RTCP or other communications protocols
  • Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
  • Background in building low-latency, globally distributed systems

Skills

Distributed SystemsMicroservicesCloud Infrastructureslosreliability engineeringPerformance Optimizationsiprtprtcpmedia codecsvoipreal-time communications
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