Lead a team of senior engineers building Twilio's next-generation real-time Voice media processing infrastructure at global scale. Requires 5+ years engineering management experience with deep expertise in distributed systems, low-latency media, and high-reliability backend services.
Salary not listed
Remote5+ YOEEngineering Management
About the role
Responsibilities
Lead a team of senior engineers developing Twilio's next-generation media processing stack
Drive technical architecture decisions for low-latency, high-throughput media systems
Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
Establish engineering excellence through code quality standards, testing practices, and operational reliability
Mentor engineers and provide technical guidance on complex media processing challenges
Balance technical debt reduction with feature development while maintaining service reliability
Build and evolve systems handling real-time media processing at scale
Own service performance metrics, reliability targets, and continuous improvement initiatives
Partner with engineering leaders to align media platform capabilities with broader Voice strategy
Make key technology stack decisions that impact Twilio's media processing capabilities
Qualifications
Required:
5+ years of engineering management experience leading teams building distributed systems
Understanding of Voice/VoIP infrastructure and media handling challenges
Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
Deep understanding of systems design, microservice architecture, and cloud infrastructure
Experience managing complex technical tradeoffs between reliability, scalability, and feature development
Track record of successfully delivering critical infrastructure projects with significant technical complexity
Experience in improving developer velocity using AI tools
Strong knowledge of performance optimization, reliability engineering, and operational excellence
Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields
Desired:
Experience with SIP, RTP/RTCP or other communications protocols
Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
Background in building low-latency, globally distributed systems
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