Senior Cloud Support Engineer
Provides advanced technical support for GPU-powered cloud infrastructure, diagnosing VM, hardware, storage, networking, and scaling issues while coordinating with global engineering teams. Requires at least five years of technical support experience, strong Linux and CLI skills, and familiarity with Kubernetes, cloud platforms, and HPC technologies.
About the job
Responsibilities
- Deliver hands-on technical support through Zendesk, meet SLAs, and maintain CSAT above 95%.
- Participate in a 24/7 support rotation for rapid response to critical issues.
- Diagnose and resolve issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
- Triage alerts, support maintenance windows, and conduct node delivery testing.
- Collaborate with global SRE, networking, and storage teams from triage through root cause analysis.
- Create internal documentation, onboarding materials, and standard operating procedures.
- Recommend and implement process and tooling improvements to increase system efficiency and resilience.
Requirements
- Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
- At least 5 years of technical support experience in cloud, storage, or networking.
- Strong CLI skills and comfort navigating Linux environments.
- Experience using Git for collaboration and version management.
- Hands-on experience with container orchestration such as Kubernetes.
- Experience with workload management tools such as Slurm and Terraform.
- Experience with observability tools such as Grafana.
- Familiarity with AWS, Azure, or Google Cloud.
- Clear communication skills in English and Hebrew, with the ability to prioritize competing escalations.
- Understanding of high-performance computing technologies including InfiniBand, Slurm, RDMA, RoCE, and SDN.
Nice-to-Haves
- Experience with storage technologies including NVMe, SSDs, and distributed storage systems.
- Experience with block, object, or file storage.
- Familiarity with NFS, SMB, iSCSI, and NVMe-oF.
- CKA, CKAD, CKS, KCNA, AWS, NVIDIA AI, or Linux Foundation certifications.
- Experience with automation tools or scripting languages.
- Experience coaching teammates and sharing knowledge.
- Interest in improving technology efficiency and sustainability.
Benefits
- Local-market benefits including pension contributions and additional perks supporting financial security, health, and work-life balance.
Skills
Zendesk, Cli, Linux, Git, Kubernetes, Slurm, Terraform, Grafana, AWS, Azure, GCP, InfiniBand, Rdma, Roce, Sdn
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