Installations Specialist
Installs and supports telematics hardware across customer vehicles and assets, while leading deployments, training customers, auditing installation quality, and troubleshooting technical issues. Requires extensive equipment installation experience, automotive electrical knowledge, physical capability, and extensive travel.
About the job
Responsibilities
- Install, maintain, repair, and troubleshoot telematics devices, including gateways, AI cameras, and accessories, across customer vehicles and assets.
- Work independently or with third-party installers on product deployments.
- Conduct on-site customer training, support trials and pilots, manage RMAs, and serve as the lead on-site presence for strategic deployments.
- Oversee strategic installation projects, perform quality checks on third-party installers, and audit installation documentation.
- Collaborate with Field Engineering to provide feedback for product improvements.
- Create custom installation guides for specialty configurations and customer requests.
- Provide remote assistance to third-party installers and resolve escalated technical issues.
- Travel 50–75% of the time and perform physical tasks including lifting equipment, climbing ladders, and working in confined spaces.
Requirements
- High school diploma or equivalent.
- Extensive experience installing, servicing, and repairing technical equipment, preferably in automotive or related industries.
- Knowledge of vehicle wiring and electrical systems and ability to interpret technical documentation and wiring diagrams.
- Experience installing IoT devices and aftermarket electronics at scale.
- Ability to independently manage complex installations and troubleshoot diverse equipment.
- Excellent communication skills for customer training and cross-functional collaboration.
- Valid driver's license and clean driving record.
- Ability to lift and move objects up to 50 lbs.
- Flexibility to travel extensively, with at least 50% travel required.
Nice to Have
- Spanish language proficiency.
Compensation and Benefits
- Annual compensation range of $65,000–$75,000 USD, depending on geographic zone and residence.
- Benefits may include health, pharmacy, optical and dental coverage, paid time off, sick time off, short- and long-term disability coverage, life insurance, and 401(k) contributions, subject to eligibility.
Skills
Vehicle Wiring, Electrical Systems, Wiring Diagrams, Iot Devices, Aftermarket Electronics, Telematics, Technical Equipment Installation, Troubleshooting, Customer Training, Project Management, Rma Management
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