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LumafieldLumafieldSan Francisco, CA

Field Service Engineer

Maintains, repairs, commissions, and calibrates complex scanner hardware at customer sites and in-house facilities. The role requires broad computer, electrical, and mechanical troubleshooting skills, strong customer communication, and frequent travel.

75k – 95k/yr
On-siteHardware Engineering

About the role

Responsibilities

  • Commission and calibrate Lumafield scanners.
  • Perform preventative maintenance and repairs at customer sites.
  • Travel frequently to customer sites (approximately 75%).
  • Maintain the in-house scanner fleet when not working in the field.
  • Troubleshoot, tune, and calibrate production systems with engineering teams.
  • Refine standard operating procedures to improve safety, quality, and efficiency.
  • Create, update, and maintain training materials and safety guidelines.
  • Follow written procedures and identify deviations or problems.
  • Write service reports and clearly communicate situations and issues to teammates providing remote support.
  • Collaborate with engineering, manufacturing, customer success, and fleet operations teams.

Requirements

  • Experience with computer, electrical, and mechanical systems, including sensors and actuators.
  • Comfortable using common hand tools, such as drills and torque wrenches.
  • Strong troubleshooting and root-cause analysis skills.
  • Meticulous attention to detail.
  • Professional communication with customers and suppliers.
  • Strong verbal and written communication skills.
  • Ability to lift up to 50 lbs.
  • Enjoys collaborating across teams.

Nice-to-Haves

  • Experience troubleshooting computer, electrical, and mechanical issues.
  • IT skills.
  • Linux proficiency.
  • Experience in customer-facing environments.
  • Hands-on prototype integration and troubleshooting, including soldering, crimping, and testing.

Skills

Linuxit troubleshootingelectrical systemsmechanical systemssensorsactuatorssolderingcrimpingpreventive maintenancecalibrationRoot Cause Analysishand tools
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