Engagement Manager
Owns key customer relationships with AI labs and enterprises, managing from evaluation to delivery. Leads commercial processes, technical strategy, cross-functional execution, and revenue growth in fast-paced AI environment. Requires 4+ years experience, technical background, and consulting/startup exposure.
About the job
Responsibilities
- Manage and grow a portfolio of relationships across application-layer companies, research labs, and enterprise customers
- Serve as the primary point of contact for customer questions, issues, and escalations; triage internally and drive resolution
- Lead commercial processes to close net-new and existing business
- Manage technical relationships with research teams and help guide evaluation and training strategy
- Work cross-functionally with product, operations, and engineering to track delivery and timelines
- Forecast revenue growth and help leadership understand how to unblock additional growth opportunities
Requirements
- 4+ years of total work experience, with experience in consulting or as a technical program management role in industry
- Technical BS/MS (or equivalent practical experience) and comfort working with ML/engineering stakeholders
- Experience in a top-tier Consulting Firm and fast-growth technology startup
- A proven track record in enterprise client facing roles and expanding customer relationships
- Excellent verbal and written communications
- Ability to understand the ML training and evaluation lifecycle and build trusted relationships with technical customers
- Great cross-functional experience and collaborative ability
Compensation & Benefits
- Competitive salary and bonus earning potential + meaningful equity
- Medical, dental, and vision coverage
- 401(k)
- Monthly meal stipend
- Excellent in-office culture
Skills
Technical Program Management, Ml Training, Ml Evaluation, Cross-Functional Collaboration, Revenue Forecasting, Customer Relationship Management, Consulting, Enterprise Sales, AI/ML, Stakeholder Management
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