Lead Product Designer

Responsibilities

• Lead design strategy and execution for one or more product pillars from discovery through delivery.
• Translate customer needs, business goals, product strategy and technical constraints into clear experience direction and design roadmaps.
• Partner with product and engineering leaders to define product vision, prioritize opportunities and align teams around high-quality outcomes.
• Influence leadership decisions through customer empathy, data synthesis, product judgment, storytelling and strong design rationale.
• Drive design quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design system alignment.
• Raise the quality of multiple teams by mentoring designers, improving critique, strengthening shared patterns and making standards easier to adopt.
• Define and socialize metrics for design quality and impact, including usability signals, accessibility compliance, task success, adoption, retention and customer satisfaction.
• Lead complex discovery and design efforts through ambiguity by synthesizing inputs, framing decisions and helping teams move with clarity.

Requirements

• 7+ years of relevant product design experience, including 2+ years in a leadership, mentorship or design direction capacity.
• Experience with SaaS, B2B, platform, workflow-heavy or other complex digital product environments.
• An exceptionally strong portfolio demonstrating systematic thinking, customer empathy, exceptional craft, measurable product impact and leadership beyond individual execution.
• Experience leading data-informed product design across the full lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing.
• Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality.
• Experience designing AI-driven or intelligent interfaces and collaborating with machine learning, data, automation or platform teams.
• Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions.
• Experience influencing design direction for high-impact product areas, systems, platforms or pillars.
• Strong cross-functional leadership and communication skills, including collaboration with product managers, engineers, data partners, customer-facing teams, senior stakeholders and designers.
• Excellent facilitation skills, with the ability to simplify complex ideas, lead critiques and workshops and persuade through rationale, evidence and craft.
• Experience improving team operations, design standards, processes, tools and documentation.
• Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is mandatory.
• Portfolio required.

Working Style

• Raise the bar for craft, visual sophistication and product quality across teams.
• Move between product strategy, customer insight, systems thinking and hands-on design execution.
• Balance speed, detail, scalability and quality while maintaining customer focus.
• Build trust through warmth, candor, accountability and respect.
• Collaborate effectively across time zones and cultural contexts, including with US- and India-based teammates.
• Advocate for accessibility, inclusion and ethical design.

Benefits and Work Environment

• 100% remote environment with distributed collaboration.
• Autonomy to shape design direction across strategically important product pillars.
• Influence with product, engineering and senior leadership on product quality, customer outcomes and roadmap direction.
• Opportunity to raise the design bar across multiple teams through critique, standards, mentorship and systems thinking.
• Collaboration with product, engineering, data and design peers.
• Craft-forward design culture focused on strengthening design practice, team rituals and designer growth.
• Employees in all geographies are expected to be flexible about working hours so US- and India-based colleagues can collaborate effectively.