Senior Customer Insights Analyst
Senior Customer Insights Analyst serving as a strategic consultant to customers, using Fullstory data to deliver analyses, actionable recommendations, enablement, and data-maturity guidance. Requires consulting experience, strong presentation skills, and knowledge of marketing, SaaS, and eCommerce.
About the job
Responsibilities
- Serve as a consultant and trusted advisor to customers, building relationships and demonstrating business value from data and recommendations.
- Engage new customers on business initiatives, product value, and adoption.
- Deliver scoped enablement engagements for strategic customers through virtual and on-site sessions.
- Conduct Fullstory-driven analyses, synthesize data, and present insights across industries, products, and use cases.
- Present actionable recommendations that increase digital maturity and drive organizational change.
- Advise customers on data-maturity best practices and design project plans aligned with technical skills, timelines, and business goals.
- Summarize technical deliverables and insights for customers through email and meetings, translating findings into opportunities and actions.
- Represent customer trends and needs within Consulting Services and across Fullstory.
- Use AI tools to identify patterns in session and journey data and accelerate preparation of insight summaries and customer readouts.
Requirements
- Strong communication and presentation skills, with the ability to influence stakeholders at all organizational levels.
- Consulting experience managing customer projects and relationships.
- Ability to provide proactive points of view and advise clients on industry best practices.
- Strong knowledge of marketing, SaaS, and eCommerce.
- Experience building integrations, innovative solutions, or open-source projects.
Nice to Have
- Experience with Fullstory or other digital experience or product analytics tools.
- Advanced understanding of customer experience, user research, voice of customer, UX, or product management practices.
- Collaborative, inclusive, and entrepreneurial approach.
Compensation
- Base salary: $90,000–$110,000 USD.
- Eligible for a discretionary bonus of up to 10% of base salary, contingent on company performance.
- Benefits include sponsored US benefit packages, professional development, a learning subsidy, a monthly productivity stipend, flexible PTO, paid parental leave, and bereavement leave.
Skills
Customer Insights, Consulting, Customer Experience, SaaS, Ecommerce, Product Analytics, Ux, User Research, Data Analysis, Data Visualization, Open-Source Projects, Integrations, Artificial Intelligence
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