Area Manager
Leads a fulfillment-center operating area, managing a team of 30–100 while driving safety, inventory accuracy, service-level performance, and process improvements. Requires people-management experience, logistics or warehousing expertise, data analysis, and SQL reporting skills.
About the job
Responsibilities
- Coach, manage, and develop a team of 30–100 associates.
- Communicate policies, maintain compliance and consistency, and take corrective action when needed.
- Create, manage, and support recognition programs.
- Support safety programs and OSHA compliance.
- Ensure building security and product loss-prevention procedures are followed.
- Own fulfillment-center performance reporting, including on-time receiving and shipping, inventory accuracy, and packing quality.
- Hold the team to SLA expectations and provide performance reports and action plans.
- Troubleshoot fulfillment problems with cross-functional partners and serve as an escalation point.
- Identify root causes of inventory-accuracy gaps and lead resolution initiatives.
- Review defect rates, identify trends, and improve operations across the network.
- Document learnings and best practices for standard operating procedures.
- Prioritize systemic problem resolution with Growth and Engineering teams.
Requirements
- 2+ years managing staff of five or more.
- Experience in warehousing, fulfillment, or transportation/logistics management.
- Experience driving process improvements and making decisions using problem-solving and data-analysis skills.
- Experience collaborating with internal and external business partners to improve operational performance, efficiency, and quality.
- Strong communication, presentation, interpersonal, prioritization, and problem-solving skills.
- Ability to work in a fast-paced, ambiguous, deadline-oriented environment.
- Strong computer literacy, including Google Sheets or Excel.
- Experience working with SQL and creating and running reports.
- Ability to lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
- Ability to stand or walk for up to 10–12 hours.
- Ability to work in variable noise and temperatures, including occasional temperatures above 90°F.
- Ability to work on a secure mezzanine up to 40 feet high where applicable.
- Willingness to work any permanent shift, including overnight, holiday, and potentially weekend shifts.
Compensation
- US base salary: $64,800–$81,000 USD
Skills
Warehouse Management, Fulfillment Operations, Logistics Management, Osha Compliance, Inventory Accuracy, Process Improvement, Data Analysis, SQL, Google Sheets, Excel, Sla Management, Standard Operating Procedures
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