Customer Solution Architect (AMER)
Leads customer journey for Supabase adoption, from pre-sales discovery and proof-of-value implementations to ongoing success and optimization. Requires 6+ years in solutions architecture or database engineering, strong relational DB expertise, and web development skills.
About the job
Responsibilities
- Lead technical discovery to uncover business and technical objectives, set expectations, and define success criteria.
- Design, build, and present Supabase platform demonstrations to high-value customers.
- Work with Growth team to size deals, provide usage estimates, and identify workloads.
- Collaborate on proof-of-value scope, timelines, outcomes, and success criteria.
- Guide customers through onboarding using emails, docs, guides, and webinars.
- Build account plans understanding immediate onboarding and long-term optimization opportunities.
- Deliver engagements including architecture assessments, database design, performance optimization, and proactive support.
- Act as internal champion, providing feedback to Support, Product, and Engineering, and communicating roadmaps.
- Build trust-based relationships with customers.
Requirements
Preferred Experience
- 6+ years in Solutions Architecture, Database Engineering, or similar.
- Strong background with relational databases like PostgreSQL or MySQL.
- Background in web application development with Python, C#, JavaScript frameworks (React, Vue, Svelte), and Node.js.
- Very strong communication skills for translating business needs to technical outcomes.
- Well-organized storyteller with interpersonal skills to navigate stakeholders.
- Experience with project management, business analysis, and revenue operations tools (HubSpot, BigQuery).
- Previous experience leading customer-facing engagements for technical and business value.
Skills
Postgres, MySQL, Python, C#, JavaScript, React, Vue, Svelte, Node.js, HubSpot, BigQuery
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