Account Manager

Responsibilities

• Build and maintain strong relationships with C-suite executives and client teams.
• Serve as the primary point of contact for major financial institutions, payment providers, and fintech companies.
• Drive account growth through upsells, renewals, and referrals by ensuring customer success.
• Become an expert in customers' workflows and pain points, then work with internal teams to address them.
• Develop playbooks, feedback loops, and operational processes to scale the account management and customer success function.
• Work directly with the CEO and collaborate with product and engineering teams to scale customer operations.

Requirements

• 3+ years of experience in business development, customer success, or implementation roles at a fast-growing startup or highly competitive environment such as management consulting, banking, or venture capital.
• Understanding of how financial institutions adopt and operationalize compliance and fraud tools.
• Excellent communication skills and a professional presence with clients, including in QBRs.
• Confidence working with C-level stakeholders and navigating ambiguity.
• Resilience, grit, and the ability to execute.
• Proactive, curious self-starter who thrives in dynamic settings.
• Highly feedback-oriented.

Compensation and Benefits

• Salary range: $120,000–$170,000, plus equity.
• Variable compensation through commissions.
• Flexible PTO.
• 100% company-paid health, dental, and vision premiums.
• 401(k) with company match.
• HSA contributions on applicable plans.
• $250 monthly gym stipend.