Regional Employee Experience Manager

Responsibilities

• Partner with global HR business partners and centers of excellence to support people goals for assigned business units in Japan.
• Serve as the primary contact for escalated employee and manager questions and concerns in Japan.
• Coach and enable managers on setting expectations, providing feedback, and managing performance.
• Evaluate employee complaints and concerns, recommend appropriate actions, and conduct interventions when necessary.
• Develop and improve People processes and systems to enhance the employee and manager experience.
• Lead and manage direct reports while supporting their professional development.
• Monitor Japanese employment law, work rules, and HR legislation; advise managers, identify risks, and recommend solutions.
• Contribute to company policy development and enhancement.
• Enable managers and leaders, promote a values-based culture, and support an effective hybrid working environment.
• Advise and coach leaders to drive people development and business results.
• Maintain knowledge of HR, talent management, work rules, employment law, regulatory changes, best practices, and emerging technologies.
• Support regional Benefits, HRSS, and Payroll teams with local administration, queries, and vendor management.

Requirements

• Bachelor’s degree in Human Resources or a related field.
• At least 8 years of well-rounded experience in progressive HR roles.
• Strong experience in performance management, coaching, business partnership, and HR operations.
• Strong Japanese and English communication and interpersonal skills, with the ability to influence and engage others.
• Strong knowledge of Japanese employment laws and regulations, including experience guiding employment matters and managing grievances, disputes, and investigations.
• Experience developing and implementing HR programs and driving operational excellence in a high-growth, complex organization.
• Strong organizational, project management, critical thinking, analytical, and data-driven decision-making skills.
• Adaptability and flexibility in a rapidly scaling environment with shifting tactical and strategic priorities.
• Comfort supporting administrative requirements related to Benefits, HRSS, and Payroll.
• Ability to handle sensitive and confidential information discreetly.
• Self-motivated, assertive, and comfortable in an accelerated learning environment.

Nice-to-haves

• Experience in a high-growth technology business.
• Relevant HR certifications.