Own end-to-end customer engagements for Generative AI projects, managing execution, communication, and cross-functional delivery while monitoring SLAs and driving improvements. Requires 3-5 years in consulting or technical program management with a technical STEM background.
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About the role
Responsibilities
Own end-to-end execution and delivery for assigned customer projects, from kickoff through completion and quality feedback
Manage customer communication, action items, and follow-ups across multiple concurrent projects
Monitor delivery against SLAs, budget, and quality standards, proactively identifying risks and escalating blockers with proposed solutions
Review, track and improve operational performances and be obsessed with continuous improvement
Partner cross-functionally with operations and planning teams to improve delivery efficiency and drive better outcomes for customers
Requirements
3 to 5 years of work experience, with experience in consulting, technical program management, or project coordination
A track record of managing multiple concurrent workstreams with strong attention to detail and follow-through
Experience in B2B client-facing roles where execution and delivery were core responsibilities
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)
Nice to Haves
Familiarity with model and AI training workflows
Work experience in a high-growth company environment, including working cross-functionally and wearing multiple hats
Skills
AIGenerative AITechnical Program ManagementProject ManagementCross-Functional CollaborationSla ManagementRisk ManagementOperationsAi Training WorkflowsStem
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