Engagement Manager
Own end-to-end customer engagements for Generative AI projects, managing execution, communication, and cross-functional delivery while monitoring SLAs and driving improvements. Requires 3-5 years in consulting or technical program management with a technical STEM background.
About the job
Responsibilities
- Own end-to-end execution and delivery for assigned customer projects, from kickoff through completion and quality feedback
- Manage customer communication, action items, and follow-ups across multiple concurrent projects
- Monitor delivery against SLAs, budget, and quality standards, proactively identifying risks and escalating blockers with proposed solutions
- Review, track and improve operational performances and be obsessed with continuous improvement
- Partner cross-functionally with operations and planning teams to improve delivery efficiency and drive better outcomes for customers
Requirements
- 3 to 5 years of work experience, with experience in consulting, technical program management, or project coordination
- A track record of managing multiple concurrent workstreams with strong attention to detail and follow-through
- Experience in B2B client-facing roles where execution and delivery were core responsibilities
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
- A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)
Nice to Haves
- Familiarity with model and AI training workflows
- Work experience in a high-growth company environment, including working cross-functionally and wearing multiple hats
Skills
AI, Generative AI, Technical Program Management, Project Management, Cross-Functional Collaboration, Sla Management, Risk Management, Operations, Ai Training Workflows, Stem
Similar jobs
Business Operations jobs
Scale AI
San Francisco, CA
The Program Manager will build and operationalize Scale’s enterprise compliance and GRC programs, covering ABAC, third-party risk, sanctions, policy governance, risk management, reporting, and diligence. The role requires 5+ years of in-house compliance experience plus strong process, analytical, and project management capabilities.
Anthropic
San Francisco, CA
Own intake, process design, AI automation, data quality, and operational reporting for Anthropic’s growing partner program. The role requires cross-functional project management, analytical ability, and hands-on experience with Claude or similar AI workflows, reporting tools, and partner operations systems.
Outset
San Francisco, CAOwn and scale Outset’s participant recruitment operation across partners, internal processes, and product experiences. The role requires 5–10 years of recruitment or research operations experience, strong vendor management, and the ability to build cross-functional systems and enablement.
Vercel
San Francisco, CA
Own strategic sourcing and complex commercial negotiations for Vercel’s cloud, AI infrastructure, and hyperscaler providers. The role requires significant cloud sourcing experience, strong pricing and TCO analysis, and the ability to manage high-value contracts amid rapidly changing consumption.
Zocks
United States
Owns the end-to-end vendor diligence function, including VDDQ/RFP/RFI responses, trust-center content, data-room governance, and cross-functional coordination. Requires 4+ years of relevant experience, strong security and compliance knowledge, and the ability to communicate technical and legal details clearly.