Analyst, Law Enforcement Response Team
Handles global law-enforcement information requests, coordinating intake, tracking, emergency responses, and policy escalations while protecting user privacy and freedom of expression. Requires strong written communication, attention to detail, organizational skills, and at least one year of relevant safety, legal operations, paralegal, or litigation-support experience.
About the job
Responsibilities
- Handle global information requests, including document intake, processing, and tracking, with a focus on accuracy and timeliness. Initially focus predominantly on EMEA casework.
- Collaborate with Law Enforcement Response Team members in the U.S., EMEA, and Singapore to prioritize requests and ensure consistency in operations.
- Continuously improve processes to enhance efficiency and consistency in handling legal requests.
- Participate in an on-call rotation with the Safety Team to provide timely responses to emergency requests from around the world.
- Identify anomalies or unusual patterns in requests and escalate ambiguous policy issues as needed.
- Maintain open, thorough, and regular communication with teammates and cross-functional teams.
- Deliver consistent, high-quality work on repetitive tasks while managing multiple priorities.
- Take ownership of projects from start to finish, focusing on detail and organization.
Requirements
- Fluency in written and spoken English.
- Exceptional communication and writing skills.
- Experience working with user information requests, legal documents, or legal education.
- Strong attention to detail and organizational skills, with the ability to prioritize tasks in a dynamic environment.
- Ability to handle repetitive tasks while maintaining high-quality output.
- Passion for protecting user privacy and freedom of expression.
- Collaborative mindset with perseverance, determination, and a proactive approach to problem-solving.
- Comfort navigating ambiguous policy escalations and making sound decisions.
- Availability to work weekends, with potential schedules including Tuesday–Saturday or Sunday–Thursday. Shifts may change to as early as 6 a.m. or finish as late as 8 p.m., with notice.
Preferred Qualifications
- 1+ years of experience in a Safety or Legal Operations role at a technology company, or as a paralegal, litigation support professional, or equivalent.
- Experience with European LERT workflows.
- Bachelor's degree or equivalent education/experience.
- Ability to spot anomalies or unusual patterns in data or requests.
- Strong ownership, optimism, and enthusiasm for tackling complex challenges in a fast-paced environment.
Skills
Legal Operations, User Information Requests, Legal Documents, Privacy, Freedom Of Expression, Policy Escalations, Data Analysis, European Lert Workflows
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