Senior Air Operations Associate
Manages end-to-end airfreight operations in Vietnam, resolves shipment exceptions, oversees billing and carrier performance, and leads a small team. Requires a bachelor's degree, 3–7 years of logistics experience, air freight expertise, and Vietnamese and English proficiency.
About the job
Responsibilities
- Coordinate end-to-end airfreight operations in alignment with company strategy, global policies, and customer requirements.
- Serve as the first point of escalation for shipment exceptions, resolving issues with urgency and sound judgment.
- Coach and mentor team members to ensure SOP compliance, productivity, and continuous improvement.
- Maintain data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs.
- Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively.
- Monitor and review vendor and carrier performance, providing constructive feedback and actionable solutions.
- Support strategic initiatives, including carrier integrations, client onboarding, and system or process upgrades.
- Build and maintain relationships with customers, internal stakeholders, and external service providers.
- Supervise a small team of associates and foster collaboration across departments.
- Act as squad lead when required and build capabilities for future leadership responsibilities.
Requirements
- Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
- 3–7 years of experience in freight forwarding or logistics operations.
- Strong knowledge of air freight processes, including import and export handling.
- Fluency in Vietnamese and professional proficiency in written and spoken English.
- Experience coaching or mentoring junior team members.
- Strong attention to detail and ability to manage multiple priorities under pressure.
- Proactive, customer-focused mindset with strong problem-solving skills.
Compensation & Benefits
- Competitive base salary.
- Quarterly performance bonus.
- Daily complimentary lunch.
- Comprehensive medical insurance, including dependent coverage.
- RSUs.
- Leadership pathway toward Team Leader and Manager roles.
- Exposure to Vietnam's air freight market within a global network.
- Access to systems, tools, and best practices in logistics operations.
Skills
Air Freight, Freight Forwarding, Logistics Operations, Import Handling, Export Handling, Sop Compliance, Kpi Management, Sla Management, Billing Accuracy, Cost Control, Vendor Management, Carrier Management, Problem Solving
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