Latest Customer Success jobs at Justworks

Guides new customers through implementation and payroll setup, resolves onboarding blockers, and coordinates successful handoffs. Requires 1–3 years in a customer-facing, operations, or support role, strong communication, organization, and attention to detail.

Manage a book of business as a Customer Success Manager, driving retention and growth through stakeholder relationships, strategic reviews, and proactive support for SaaS/HR Tech clients.

Provides expert EOR and international employment-compliance guidance across the Americas, advising multinational customers on complex HR matters, market expansion, and risk mitigation. Requires 8+ years in customer-facing international HR, including substantial EOR experience.

Manages end-to-end customer onboarding, coordinating implementations, guiding product configuration, resolving risks, and transitioning customers successfully. Requires 2–5 years of onboarding, implementation, or customer success experience with strong project and stakeholder management skills.

Coach sales teams using QA data and CX metrics to improve performance through structured 1:1 and group sessions. Design coaching frameworks, track improvement, and partner with QA and enablement teams.

Owns technical and operational onboarding for international hires, ensuring compliant employment setup, local enrollments, and benefits implementation. The role guides customers through EOR requirements, manages cross-functional implementations, and improves onboarding processes and automation.

Leads teams and strategic projects in customer success operations, driving operational excellence, owning key metrics like customer satisfaction, and aligning with Sales and Product. Requires 5+ years in customer service leadership and change management expertise.